67
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Dockwa
Marketing or Exec? Claim Your Free Account
About Dockwa's Brand
It’s a platform that connects boaters and ?marinas for all of their reservation needs.
Brand at a Glance
100%
Customer Loyalty
4.3/5
Product Quality
4.3/5
Pricing
4.7/5
Customer Service
Dockwa NPS
Dockwa's Net Promoter Score (NPS) is a 67 with 78% Promoters, 11% Passives, and 11% Detractors. Net Promoter Score tracks whether Dockwa's customers would recommend using the product based on a scale of -100 to 100.
Dockwa Overall NPS
| 78% | Promoters |
|---|---|
| 11% | Passives |
| 11% | Detractors |
Dockwa NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 64 | Aug 2020 | 64 |
May 2022 66 | May 2022 | 66 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Dockwa Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Dockwa users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Dockwa Product Quality
4.3/5
Dockwa has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Dockwa's overall Product Quality score rated by its users and customers.
Dockwa Product Information
Dockwa serves markets in the United States and Latin America. Dockwa supports iOS, Web, and Android devices and offers products for small and medium sized businesses.
Dockwa’s product quality score is a 4.3 out of 5 as rated by its users and customers.
- Website
- http://www.dockwa.com
- Company Size
- 1-10 Employees
Industry
Tech
Mobile App
Productivity
SaaS
Languages Supported
English
Product Type
Marine Software
Dockwa Pricing
Dockwa ROI & Value For Money
4.3/5
Dockwa has a value for money and ROI score of 4.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Dockwa's overall ROI score rated by its users and customers.
Dockwa Pricing Plans
Dockwa has a pricing structure that accommodates small and medium businesses.
Who Uses Dockwa?
Small Businesses
Medium Businesses
Dockwa Customer Satisfaction (CSAT)
Dockwa Customer Satisfaction (CSAT) Score
100 / 100
Dockwa has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Dockwa Customer Service
4.7/5
Dockwa has an overall Customer Service score of 4.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Dockwa's overall Customer Service score rated by its users and customers.
About Dockwa's Customer Service
Address
19 Brown and Howard Wharf, Unit 6, Newport, RI 02840
Website
http://www.dockwa.com
Phone Number
+1 (401) 236-8304
