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NPS
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Brand Page
Documentum
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About Documentum's Brand
Documentum, Inc. provides enterprise content management solutions.
Brand at a Glance
4.5/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
Documentum NPS
Documentum's Net Promoter Score (NPS) is a 0 with 33% Promoters, 34% Passives, and 33% Detractors. Net Promoter Score tracks whether Documentum's customers would recommend using the product based on a scale of -100 to 100.
Documentum Overall NPS
| 33% | Promoters |
|---|---|
| 34% | Passives |
| 33% | Detractors |
Documentum NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 0 | Aug 2020 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Documentum NPS by Usage
Documentum's NPS was rated 0 points by customers who have used Documentum's products/services for 5 to 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years 0 | 5 to 10 Years | 0 |
Documentum Product Quality
4.5/5
Documentum has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
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Documentum Product Information
Documentum serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, and Germany.
Documentum’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Website
- http://www.documentum.com/
- Company Size
- 201-500 Employees
Industry
Tech
Content
Media
Sports & Entertainment
Languages Supported
English
French
German
Spanish
Chinese (Simplified)
Japanese
Italian
Czech
Finnish
Product Type
Document Management Software
Content Management System (CMS) Software
Business Performance Management Software
Documentum Pricing
Documentum ROI & Value For Money
3.7/5
Documentum has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Documentum's overall ROI score rated by its users and customers.
Documentum Customer Service
3.7/5
Documentum has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Documentum's Customer Service
Address
6801 Koll Center Parkway, Pleasanton, CA 94566-7047
Website
http://www.documentum.com/
Phone Number
7039705466
Documentum as an Employer
Consumer vs. Employees
Documentum scored a 0 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Documentum would recommend the brand to a friend. ENPS measures how likely Documentum employees would recommend working at Documentum to a friend.
Net Promoter Score
0
NPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
