50
NPS
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Brand Page
Doist
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About Doist's Brand
We create tools that promote more fulfilling ways to work and live.
Brand at a Glance
100%
Customer Loyalty
3.7/5
Product Quality
5/5
Pricing
5/5
Customer Service
Doist NPS
Doist's Net Promoter Score (NPS) is a 50 with 50% Promoters, 50% Passives, and 0% Detractors. Net Promoter Score tracks whether Doist's customers would recommend using the product based on a scale of -100 to 100.
Doist Overall NPS
| 50% | Promoters |
|---|---|
| 50% | Passives |
| 0% | Detractors |
Doist NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2024 0 | Oct 2024 | 0 |
Oct 2026 50 | Oct 2026 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Doist Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Doist users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Doist Product Quality
3.7/5
Doist has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Doist's overall Product Quality score rated by its users and customers.
Doist Product Information
Doist’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.doist.com
- Company Size
- 51-200 Employees
Industry
Tech
Mobile App
Productivity
SaaS
Doist Pricing
Doist ROI & Value For Money
5/5
Doist has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Doist's overall ROI score rated by its users and customers.
Doist Customer Satisfaction (CSAT)
Doist Customer Satisfaction (CSAT) Score
50 / 100
Doist has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Doist Customer Service
5/5
Doist has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Doist's overall Customer Service score rated by its users and customers.
About Doist's Customer Service
Address
2100 Geng Road, #210,, Palo Alto, CA 94303
Website
http://www.doist.com
Doist's Social Links
Doist as an Employer
4.3/5
Doist has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Doist scored a 50 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of Doist would recommend the brand to a friend. ENPS measures how likely Doist employees would recommend working at Doist to a friend.
Net Promoter Score
50
NPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
