46
NPS
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Brand Page
Doka
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About Doka's Brand
Concrete Formwork Solutions
Brand at a Glance
81%
Customer Loyalty
3.7/5
Product Quality
4.3/5
Pricing
4.2/5
Customer Service
Doka NPS
Doka's Net Promoter Score (NPS) is a 46 with 69% Promoters, 8% Passives, and 23% Detractors. Net Promoter Score tracks whether Doka's customers would recommend using the product based on a scale of -100 to 100.
Doka Overall NPS
| 69% | Promoters |
|---|---|
| 8% | Passives |
| 23% | Detractors |
Doka NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 100 | Jun 2021 | 100 |
Aug 2021 100 | Aug 2021 | 100 |
Nov 2021 100 | Nov 2021 | 100 |
Oct 2022 100 | Oct 2022 | 100 |
Dec 2022 71 | Dec 2022 | 71 |
Jan 2023 75 | Jan 2023 | 75 |
May 2023 60 | May 2023 | 60 |
Sep 2023 63 | Sep 2023 | 63 |
Jan 2024 59 | Jan 2024 | 59 |
Feb 2025 46 | Feb 2025 | 46 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Doka NPS by Gender
Doka's NPS was rated 100 by Male customers on Comparably.
Male
100
Doka's NPS was rated 100 by Male customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors
Female
N/A
Doka's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Doka Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of Doka users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Doka Customer Loyalty Score by Gender
Doka's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
Doka Product Quality
3.7/5
Doka has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Doka Product Information
Doka’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.dokausa.com
- Company Size
- 501-1,000 Employees
Industry
Construction
Quick Insights into Doka Product Quality
Doka's Product Quality score was rated highest by Male customers.
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Ranked Doka Product Quality the Highest
Doka Product Quality Score by Gender
Doka's Product Quality score was rated 4.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Doka.
Male
4.6/5
Female
N/A
Doka Pricing
Doka ROI & Value For Money
4.3/5
Doka has a value for money and ROI score of 4.3 out of 5 stars rated by its users and customers.
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Quick Insights into Doka ROI
Doka's ROI score was rated highest by Male customers.
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Ranked Doka ROI the Highest
Doka ROI Score by Gender
Doka's ROI score was rated 4.6 by Male customers on Comparably.
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Male
4.6/5
Female
N/A
Doka Customer Satisfaction (CSAT)
Doka Customer Satisfaction (CSAT) Score
84 / 100
Doka has an overall Customer Satisfaction score of 84 rated by its users and customers.
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Very Satisfied
67%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
16%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Doka Customer Service
4.2/5
Doka has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About Doka's Customer Service
Address
214 Gates Road, 07643
Website
http://www.dokausa.com
Phone Number
973-204-4140
Quick Insights into Doka Customer Service
Doka's Customer Service score was rated highest by Male customers.
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Ranked Doka Customer Service the Highest
Doka Customer Service Score by Gender
Doka's Customer Service score was rated 4.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Doka.
Male
4.5/5
Female
N/A
Doka as an Employer
4.7/5
Doka has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Doka scored a 46 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Doka would recommend the brand to a friend. ENPS measures how likely Doka employees would recommend working at Doka to a friend.
Net Promoter Score
46
NPS Score
| 69% | Promoters |
|---|---|
| 8% | Passive |
| 23% | Detractors |
Employee Net Promoter Score
46
eNPS Score
| 55% | Promoters |
|---|---|
| 36% | Passive |
| 9% | Detractors |
