-23
NPS
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Domino Data Lab
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About Domino Data Lab's Brand
Enterprise Data Science Platform
Brand at a Glance
62%
Customer Loyalty
3.1/5
Product Quality
2.8/5
Pricing
3/5
Customer Service
Domino Data Lab NPS
Domino Data Lab's Net Promoter Score (NPS) is a -23 with 29% Promoters, 19% Passives, and 52% Detractors. Net Promoter Score tracks whether Domino Data Lab's customers would recommend using the product based on a scale of -100 to 100.
Domino Data Lab Overall NPS
| 29% | Promoters |
|---|---|
| 19% | Passives |
| 52% | Detractors |
Domino Data Lab NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 25 | Nov 2022 | 25 |
Dec 2022 -15 | Dec 2022 | -15 |
Mar 2023 -25 | Mar 2023 | -25 |
Apr 2023 -11 | Apr 2023 | -11 |
Jul 2023 -10 | Jul 2023 | -10 |
Nov 2023 0 | Nov 2023 | 0 |
Dec 2023 -16 | Dec 2023 | -16 |
Jan 2024 -15 | Jan 2024 | -15 |
Mar 2024 -12 | Mar 2024 | -12 |
Apr 2024 -16 | Apr 2024 | -16 |
Jul 2024 -20 | Jul 2024 | -20 |
Nov 2024 -24 | Nov 2024 | -24 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Domino Data Lab Customer Loyalty
62%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
62% of Domino Data Lab users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Domino Data Lab Product Quality
3.1/5
Domino Data Lab has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Domino Data Lab's overall Product Quality score rated by its users and customers.
Domino Data Lab Product Information
Domino Data Lab’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- http://www.dominodatalab.com
- Company Size
- 11-50 Employees
Industry
Tech
AI, Big Data and Analytics
Analytics
Big Data
Enterprise
SaaS
Domino Data Lab Pricing
Domino Data Lab ROI & Value For Money
2.8/5
Domino Data Lab has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Domino Data Lab's overall ROI score rated by its users and customers.
Domino Data Lab Customer Satisfaction (CSAT)
Domino Data Lab Customer Satisfaction (CSAT) Score
57 / 100
Domino Data Lab has an overall Customer Satisfaction score of 57 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
19%
Satisfied
38%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
11%
Very Dissatisfied
19%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Domino Data Lab Customer Service
3/5
Domino Data Lab has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Domino Data Lab's overall Customer Service score rated by its users and customers.
About Domino Data Lab's Customer Service
Address
535 Mission St, 15th Floor, San Francisco, CA 94105
Website
http://www.dominodatalab.com
Phone Number
(415) 570-2425
Domino Data Lab as an Employer
3.0/5
Domino Data Lab has a 3.0/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
Domino Data Lab scored a -23 for Net Promoter Score and a -30 for Employee Net Promoter Score. NPS gauges how likely a customer of Domino Data Lab would recommend the brand to a friend. ENPS measures how likely Domino Data Lab employees would recommend working at Domino Data Lab to a friend.
Net Promoter Score
-23
NPS Score
| 29% | Promoters |
|---|---|
| 19% | Passive |
| 52% | Detractors |
Employee Net Promoter Score
-30
eNPS Score
| 29% | Promoters |
|---|---|
| 12% | Passive |
| 59% | Detractors |
