26
NPS
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Brand Page
Domtar
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About Domtar's Brand
Domtar designs, manufactures, markets, and distributes a wide variety of papers.
Brand at a Glance
87%
Customer Loyalty
4/5
Product Quality
3.8/5
Pricing
4.2/5
Customer Service
Domtar NPS
Domtar's Net Promoter Score (NPS) is a 26 with 53% Promoters, 20% Passives, and 27% Detractors. Net Promoter Score tracks whether Domtar's customers would recommend using the product based on a scale of -100 to 100.
Domtar Overall NPS
| 53% | Promoters |
|---|---|
| 20% | Passives |
| 27% | Detractors |
Domtar NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 -33 | Jul 2022 | -33 |
Oct 2022 0 | Oct 2022 | 0 |
Feb 2023 17 | Feb 2023 | 17 |
Jul 2023 13 | Jul 2023 | 13 |
Nov 2023 0 | Nov 2023 | 0 |
Feb 2024 11 | Feb 2024 | 11 |
Jun 2024 20 | Jun 2024 | 20 |
Oct 2024 9 | Oct 2024 | 9 |
Nov 2024 17 | Nov 2024 | 17 |
Dec 2024 16 | Dec 2024 | 16 |
Feb 2025 22 | Feb 2025 | 22 |
Mar 2025 27 | Mar 2025 | 27 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Domtar Customer Loyalty
87%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
87% of Domtar users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Domtar Product Quality
4/5
Domtar has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Domtar Product Information
Domtar’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.domtar.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Hardware and Devices
Domtar Pricing
Domtar ROI & Value For Money
3.8/5
Domtar has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Domtar Customer Satisfaction (CSAT)
Domtar Customer Satisfaction (CSAT) Score
67 / 100
Domtar has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
17%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
17%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Domtar Customer Service
4.2/5
Domtar has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About Domtar's Customer Service
Address
100 Kingsley Park Drive, Fort Mill, SC 29715
Website
http://www.domtar.com
Phone Number
514-848-5555
Domtar as an Employer
3.7/5
Domtar has a 3.7/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
Domtar scored a 26 for Net Promoter Score and a 22 for Employee Net Promoter Score. NPS gauges how likely a customer of Domtar would recommend the brand to a friend. ENPS measures how likely Domtar employees would recommend working at Domtar to a friend.
Net Promoter Score
26
NPS Score
| 53% | Promoters |
|---|---|
| 20% | Passive |
| 27% | Detractors |
Employee Net Promoter Score
22
eNPS Score
| 51% | Promoters |
|---|---|
| 20% | Passive |
| 29% | Detractors |
