15
NPS
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Don Julio
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About Don Julio's Brand
The Original. Authentic Southwest style
Brand at a Glance
79%
Customer Loyalty
4.2/5
Product Quality
3.3/5
Pricing
3.8/5
Customer Service
Don Julio NPS
Don Julio's Net Promoter Score (NPS) is a 15 with 46% Promoters, 23% Passives, and 31% Detractors. Net Promoter Score tracks whether Don Julio's customers would recommend using the product based on a scale of -100 to 100.
Don Julio Overall NPS
| 46% | Promoters |
|---|---|
| 23% | Passives |
| 31% | Detractors |
Don Julio NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 0 | Nov 2021 | 0 |
Jul 2022 33 | Jul 2022 | 33 |
Dec 2022 25 | Dec 2022 | 25 |
Jan 2023 0 | Jan 2023 | 0 |
Mar 2023 -17 | Mar 2023 | -17 |
May 2023 -1 | May 2023 | -1 |
Jun 2023 13 | Jun 2023 | 13 |
Sep 2023 0 | Sep 2023 | 0 |
Nov 2023 10 | Nov 2023 | 10 |
Aug 2024 18 | Aug 2024 | 18 |
Dec 2024 17 | Dec 2024 | 17 |
Dec 2025 16 | Dec 2025 | 16 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Don Julio Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of Don Julio users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Don Julio Product Quality
4.2/5
Don Julio has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Don Julio's overall Product Quality score rated by its users and customers.
Don Julio Product Information
Don Julio’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Website
- http://www.donjuliofoods.com
- Company Size
- 51-200 Employees
Industry
Tech
Consumer Services
Don Julio Pricing
Don Julio ROI & Value For Money
3.3/5
Don Julio has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Don Julio Customer Satisfaction (CSAT)
Don Julio Customer Satisfaction (CSAT) Score
100 / 100
Don Julio has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Don Julio Customer Service
3.8/5
Don Julio has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Don Julio's Customer Service
Address
Freeport Center, BLDG. Z-13 P.O. Box 160492, Clearfield, UT
Website
http://www.donjuliofoods.com
Phone Number
801-775-9909
Don Julio as an Employer
3.4/5
Don Julio has a 3.4/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Don Julio scored a 15 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Don Julio would recommend the brand to a friend. ENPS measures how likely Don Julio employees would recommend working at Don Julio to a friend.
Net Promoter Score
15
NPS Score
| 46% | Promoters |
|---|---|
| 23% | Passive |
| 31% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 25% | Promoters |
|---|---|
| 50% | Passive |
| 25% | Detractors |
