80
NPS
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Don Q Rum
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About Don Q Rum's Brand
Don Q Rum is a living force that drives their constant quest to perfect the art of distillation.
Brand at a Glance
68%
Customer Loyalty
3.8/5
Product Quality
4.2/5
Pricing
4/5
Customer Service
Don Q Rum NPS
Don Q Rum's Net Promoter Score (NPS) is a 80 with 80% Promoters, 20% Passives, and 0% Detractors. Net Promoter Score tracks whether Don Q Rum's customers would recommend using the product based on a scale of -100 to 100.
Don Q Rum Overall NPS
| 80% | Promoters |
|---|---|
| 20% | Passives |
| 0% | Detractors |
Don Q Rum NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2020 100 | Mar 2020 | 100 |
May 2020 100 | May 2020 | 100 |
Jan 2022 66 | Jan 2022 | 66 |
Feb 2024 75 | Feb 2024 | 75 |
Apr 2024 80 | Apr 2024 | 80 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Don Q Rum Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Don Q Rum users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Don Q Rum Product Quality
3.8/5
Don Q Rum has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Don Q Rum Product Information
Don Q Rum’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://donq.com
- Company Size
- 11-50 Employees
Industry
Tech
Consumer Services
Don Q Rum Pricing
Don Q Rum ROI & Value For Money
4.2/5
Don Q Rum has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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Don Q Rum Customer Satisfaction (CSAT)
Don Q Rum Customer Satisfaction (CSAT) Score
100 / 100
Don Q Rum has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Don Q Rum Customer Service
4/5
Don Q Rum has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Don Q Rum's Customer Service
Website
http://donq.com
Don Q Rum as an Employer
Consumer vs. Employees
Don Q Rum scored a 80 for Net Promoter Score and a -1 for Employee Net Promoter Score. NPS gauges how likely a customer of Don Q Rum would recommend the brand to a friend. ENPS measures how likely Don Q Rum employees would recommend working at Don Q Rum to a friend.
Net Promoter Score
80
NPS Score
| 80% | Promoters |
|---|---|
| 20% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-1
eNPS Score
| 28% | Promoters |
|---|---|
| 43% | Passive |
| 29% | Detractors |
