-100
NPS
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Don Quijote
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About Don Quijote's Brand
Don Quijote Co., Ltd., through its discount stores, sells a range of home electrical appliances, miscellaneous household goods, food, watches and fashion-related merchandise, sporting goods and leisure products, DIY products and other items.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
1.5/5
Customer Service
Don Quijote NPS
Don Quijote's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Don Quijote's customers would recommend using the product based on a scale of -100 to 100.
Don Quijote Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Don Quijote NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 -100 | Nov 2021 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Don Quijote Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Don Quijote users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Don Quijote Product Quality
4/5
Don Quijote has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Don Quijote's overall Product Quality score rated by its users and customers.
Don Quijote Product Information
Don Quijote’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- www.donki.com
- Company Size
- 5,001-10,000 Employees
Don Quijote Pricing
Don Quijote ROI & Value For Money
4/5
Don Quijote has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Don Quijote's overall ROI score rated by its users and customers.
Don Quijote Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Don Quijote Customer Service
1.5/5
Don Quijote has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Don Quijote's overall Customer Service score rated by its users and customers.
About Don Quijote's Customer Service
Address
2-19-10 Aobadai, Tokyo, 153-0042
Website
www.donki.com
Phone Number
7
