-100
NPS
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Brand Page
Doncasters Group
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About Doncasters Group's Brand
Manufacturer of precision metal components and assemblies intended to sell high-precision alloy components. The company's metal components and assemblies offers superalloys and fasteners enabling the aerospace, industrial gas turbine, specialist automotive, petrochemical, construction, industrial and transportation markets to use across a wide range of performance critical applications.
Brand at a Glance
3.7/5
Product Quality
Doncasters Group NPS
Doncasters Group's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Doncasters Group's customers would recommend using the product based on a scale of -100 to 100.
Doncasters Group Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Doncasters Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2022 -100 | Apr 2022 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Doncasters Group Product Quality
3.7/5
Doncasters Group has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Doncasters Group Product Information
Doncasters Group’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- www.doncasters.com
- Company Size
- 1,001-5,000 Employees
Doncasters Group Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Doncasters Group as an Employer
3.7/5
Doncasters Group has a 3.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Doncasters Group scored a -100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Doncasters Group would recommend the brand to a friend. ENPS measures how likely Doncasters Group employees would recommend working at Doncasters Group to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
