10
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Donlen
Marketing or Exec? Claim Your Free Account
About Donlen's Brand
Donlen is a full service fleet management company, providing services for the widest range of assets in the industry.
Brand at a Glance
72%
Customer Loyalty
3.3/5
Product Quality
3.2/5
Pricing
3.5/5
Customer Service
Donlen NPS
Donlen's Net Promoter Score (NPS) is a 10 with 50% Promoters, 10% Passives, and 40% Detractors. Net Promoter Score tracks whether Donlen's customers would recommend using the product based on a scale of -100 to 100.
Donlen Overall NPS
| 50% | Promoters |
|---|---|
| 10% | Passives |
| 40% | Detractors |
Donlen NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2020 0 | Jul 2020 | 0 |
Nov 2021 0 | Nov 2021 | 0 |
Jan 2022 25 | Jan 2022 | 25 |
May 2022 -17 | May 2022 | -17 |
Jan 2023 -29 | Jan 2023 | -29 |
May 2023 -13 | May 2023 | -13 |
Oct 2023 0 | Oct 2023 | 0 |
Jun 2024 10 | Jun 2024 | 10 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Donlen NPS by Gender
Donlen's NPS was rated 0 by Male customers on Comparably.
Male
0
Donlen's NPS was rated by Male customers on Comparably.
50%
Promoters
0%
Passives
50%
Detractors
Female
N/A
Donlen's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Donlen NPS by Ethnicity
Donlen's NPS was rated 0 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
Donlen NPS by Age
Donlen's NPS was rated -34 points by customers ages 51-55 on Comparably.
Donlen NPS by Usage
Donlen's NPS was rated -34 points by customers who have used Donlen's products/services for 5 to 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years -34 | 5 to 10 Years | -34 |
Donlen Customer Reviews
Out of the 2 Donlen customer reviews 1 was positive and 1 was constructive. Donlen customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Donlen Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of Donlen users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Donlen Customer Loyalty Score by Gender
Donlen's Customer Loyalty score was rated 78 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Donlen.
Male
78%
Yes
Female
N/A
Yes
Donlen Customer Loyalty Score by Ethnicity
Donlen's Customer Loyalty score was rated 78% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Donlen.
78
out of 100
Caucasian
Donlen Customer Loyalty Score by Age
Donlen's Customer Loyalty score was rated 70% by customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Donlen.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
51-55 70% | 51-55 | 70% |
Donlen Customer Loyalty Score by Usage
Donlen's Customer Loyalty score was rated 70% by customers who have used Donlen's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Donlen Product Quality
3.3/5
Donlen has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Donlen's overall Product Quality score rated by its users and customers.
Donlen Product Information
Donlen’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- http://www.donlen.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
Consumer Services
Quick Insights into Donlen Product Quality
Donlen's Product Quality score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Donlen's Product Quality.
Ranked Donlen Product Quality the Highest
Donlen Product Quality Score by Gender
Donlen's Product Quality score was rated 3.4 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Donlen.
Male
3.4/5
Female
N/A
Donlen Product Quality Score by Ethnicity
Donlen's Product Quality score was rated 3.4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Donlen.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
Donlen Product Quality Score by Age
Donlen's Product Quality score was rated 2.8 stars by customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Donlen.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 2.8 | 51-55 | 2.8 |
Donlen Product Quality Score by Usage
Donlen's Product Quality score was rated 2.8 stars by customers who have used Donlen's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Donlen Pricing
Donlen ROI & Value For Money
3.2/5
Donlen has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Donlen's overall ROI score rated by its users and customers.
Quick Insights into Donlen ROI
Donlen's ROI score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Donlen's ROI score.
Ranked Donlen ROI the Highest
Donlen ROI Score by Gender
Donlen's ROI score was rated 2.7 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Donlen.
Male
2.7/5
Female
N/A
Donlen ROI Score by Ethnicity
Donlen's ROI score was rated 2.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Donlen.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Donlen ROI Score by Age
Donlen's ROI score was rated 2.3 stars by customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Donlen.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 2.3 | 51-55 | 2.3 |
Donlen ROI Score by Usage
Donlen's ROI score was rated 2.3 stars by customers who have used Donlen's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Donlen Customer Satisfaction (CSAT)
Donlen Customer Satisfaction (CSAT) Score
67 / 100
Donlen has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
34%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
22%
Very Dissatisfied
11%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Donlen Customer Satisfaction
Donlen's Customer Satisfaction score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Donlen's Customer Satisfaction.
Ranked Donlen Customer Satisfaction the Highest
Donlen Customer Satisfaction Score by Gender
Donlen's Customer Satisfaction score was rated 75 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Donlen.
75 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 75% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 25% |
Donlen Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Donlen's Customer Satisfaction (CSAT) score was rated 75% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Donlen.
75 / 100
Very Satisfied
0%
Satisfied
75%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
Donlen Customer Satisfaction Score by Age
Donlen's Customer Satisfaction score was rated 67 points by customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Donlen.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 51-55 | 67% |
Donlen Customer Satisfaction Score by Usage
Donlen's Customer Satisfaction score was rated 67 points by customers who have used Donlen's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Donlen Customer Service
3.5/5
Donlen has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Donlen's overall Customer Service score rated by its users and customers.
About Donlen's Customer Service
Address
2315 Sanders Road, Northbrook, IL 60062
Website
http://www.donlen.com/
Phone Number
(847)714-1400
Quick Insights into Donlen Customer Service
Donlen's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Donlen's Customer Service score.
Ranked Donlen Customer Service the Highest
Donlen Customer Service Score by Gender
Donlen's Customer Service score was rated 2.7 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Donlen.
Male
2.7/5
Female
N/A
Donlen Customer Service Score by Ethnicity
Donlen's Customer Service score was rated 2.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Donlen.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Donlen Customer Service Score by Age
Donlen's Customer Service score was rated 2.3 stars by customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Donlen.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
51-55 2.3 | 51-55 | 2.3 |
Donlen Customer Service Score by Usage
Donlen's Customer Service score was rated 2.3 stars by customers who have used Donlen's products/services for 5 to 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Donlen as an Employer
3.9/5
Donlen has a 3.9/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Donlen scored a 10 for Net Promoter Score and a 24 for Employee Net Promoter Score. NPS gauges how likely a customer of Donlen would recommend the brand to a friend. ENPS measures how likely Donlen employees would recommend working at Donlen to a friend.
Net Promoter Score
10
NPS Score
| 50% | Promoters |
|---|---|
| 10% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
24
eNPS Score
| 62% | Promoters |
|---|---|
| 0% | Passive |
| 38% | Detractors |
