35
NPS
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Brand Page
Dota 2
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About Dota 2 Brand
Dota 2 is a multiplayer Action RTS game.
Brand at a Glance
89%
Customer Loyalty
3.8/5
Product Quality
3.6/5
Pricing
3.7/5
Customer Service
Dota 2 NPS
Dota 2's Net Promoter Score (NPS) is a 35 with 65% Promoters, 5% Passives, and 30% Detractors. Net Promoter Score tracks whether Dota 2's customers would recommend using the product based on a scale of -100 to 100.
Dota 2 Overall NPS
| 65% | Promoters |
|---|---|
| 5% | Passives |
| 30% | Detractors |
Dota 2 NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 20 | Sep 2022 | 20 |
Oct 2022 33 | Oct 2022 | 33 |
Nov 2022 43 | Nov 2022 | 43 |
Dec 2022 55 | Dec 2022 | 55 |
Jan 2023 60 | Jan 2023 | 60 |
Feb 2023 50 | Feb 2023 | 50 |
Mar 2023 57 | Mar 2023 | 57 |
Apr 2023 60 | Apr 2023 | 60 |
Jul 2023 63 | Jul 2023 | 63 |
Oct 2023 45 | Oct 2023 | 45 |
Jun 2024 42 | Jun 2024 | 42 |
Jan 2026 35 | Jan 2026 | 35 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Dota 2 NPS by Gender
Dota 2's NPS was rated 80 by Male customers on Comparably.
Male
80
Dota 2's NPS was rated 80 by Male customers on Comparably.
80%
Promoters
20%
Passives
0%
Detractors
Female
N/A
Dota 2's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Dota 2 Customer Loyalty
89%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
89% of Dota 2 users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Dota 2 Customer Loyalty Score by Gender
Dota 2's Customer Loyalty score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Dota 2.
Male
100%
Yes
Female
N/A
Yes
Dota 2 Product Quality
3.8/5
Dota 2 has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Dota 2 Product Information
Dota 2’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://blog.dota2.com
- Company Size
- 1-10 Employees
Quick Insights into Dota 2 Product Quality
Dota 2's Product Quality score was rated highest by Male customers.
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Ranked Dota 2 Product Quality the Highest
Dota 2 Product Quality Score by Gender
Dota 2's Product Quality score was rated 4.6 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Dota 2.
Male
4.6/5
Female
N/A
Dota 2 Pricing
Dota 2 ROI & Value For Money
3.6/5
Dota 2 has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Quick Insights into Dota 2 ROI
Dota 2's ROI score was rated highest by Male customers.
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Ranked Dota 2 ROI the Highest
Dota 2 ROI Score by Gender
Dota 2's ROI score was rated 4.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Dota 2.
Male
4.5/5
Female
N/A
Dota 2 Customer Satisfaction (CSAT)
Dota 2 Customer Satisfaction (CSAT) Score
72 / 100
Dota 2 has an overall Customer Satisfaction score of 72 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
22%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
0%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Dota 2 Customer Satisfaction
Dota 2's Customer Satisfaction score was rated highest by Male customers.
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Ranked Dota 2 Customer Satisfaction the Highest
Dota 2 Customer Satisfaction Score by Gender
Dota 2's Customer Satisfaction score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Dota 2.
100 / 100
MaleVery Satisfied | 60% | |
|---|---|---|
Satisfied | 40% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Dota 2 Customer Service
3.7/5
Dota 2 has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Dota 2's Customer Service
Website
http://blog.dota2.com
Quick Insights into Dota 2 Customer Service
Dota 2's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Dota 2 Customer Service score.
Ranked Dota 2 Customer Service the Highest
Dota 2 Customer Service Score by Gender
Dota 2's Customer Service score was rated 4.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Dota 2.
Male
4.5/5
Female
N/A
Dota 2 as an Employer
Consumer vs. Employees
Dota 2 scored a 35 for Net Promoter Score and a 75 for Employee Net Promoter Score. NPS gauges how likely a customer of Dota 2 would recommend the brand to a friend. ENPS measures how likely Dota 2 employees would recommend working at Dota 2 to a friend.
Net Promoter Score
35
NPS Score
| 65% | Promoters |
|---|---|
| 5% | Passive |
| 30% | Detractors |
Employee Net Promoter Score
75
eNPS Score
| 75% | Promoters |
|---|---|
| 25% | Passive |
| 0% | Detractors |
