37
NPS
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Dover
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About Dover's Brand
We're former founders & builders who set out to solve the hardest challenge we've faced: hiring great people.
Brand at a Glance
69%
Customer Loyalty
3.4/5
Product Quality
3.1/5
Pricing
3.6/5
Customer Service
Dover NPS
Dover's Net Promoter Score (NPS) is a 37 with 62% Promoters, 13% Passives, and 25% Detractors. Net Promoter Score tracks whether Dover's customers would recommend using the product based on a scale of -100 to 100.
Dover Overall NPS
| 62% | Promoters |
|---|---|
| 13% | Passives |
| 25% | Detractors |
Dover NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 100 | Jun 2021 | 100 |
Oct 2021 100 | Oct 2021 | 100 |
May 2022 100 | May 2022 | 100 |
Jun 2022 20 | Jun 2022 | 20 |
Jan 2023 33 | Jan 2023 | 33 |
May 2024 43 | May 2024 | 43 |
Sep 2025 37 | Sep 2025 | 37 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Dover Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Dover users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Dover Product Quality
3.4/5
Dover has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Dover Product Information
Dover’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- https://dover.com/
- Company Size
- 11-50 Employees
Industry
Tech
AI, Big Data and Analytics
Business Services
Enterprise
Dover Pricing
Dover ROI & Value For Money
3.1/5
Dover has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Dover Customer Satisfaction (CSAT)
Dover Customer Satisfaction (CSAT) Score
72 / 100
Dover has an overall Customer Satisfaction score of 72 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
29%
Satisfied
43%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
14%
Very Dissatisfied
14%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Dover Customer Service
3.6/5
Dover has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Dover's Customer Service
Address
130 Bush St, San Francisco, CA 94104
Website
https://dover.com/
Dover's Social Links
Dover as an Employer
4.5/5
Dover has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Dover scored a 37 for Net Promoter Score and a 88 for Employee Net Promoter Score. NPS gauges how likely a customer of Dover would recommend the brand to a friend. ENPS measures how likely Dover employees would recommend working at Dover to a friend.
Net Promoter Score
37
NPS Score
| 62% | Promoters |
|---|---|
| 13% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
88
eNPS Score
| 94% | Promoters |
|---|---|
| 0% | Passive |
| 6% | Detractors |
