-50
NPS
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Dow Corning
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About Dow Corning's Brand
Provides performance-enhancing solutions to serve the diverse needs of more than 25,000 customers worldwide
Brand at a Glance
100%
Customer Loyalty
4.5/5
Product Quality
3/5
Pricing
3.5/5
Customer Service
Dow Corning NPS
Dow Corning's Net Promoter Score (NPS) is a -50 with 0% Promoters, 50% Passives, and 50% Detractors. Net Promoter Score tracks whether Dow Corning's customers would recommend using the product based on a scale of -100 to 100.
Dow Corning Overall NPS
| 0% | Promoters |
|---|---|
| 50% | Passives |
| 50% | Detractors |
Dow Corning NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 0 | Feb 2021 | 0 |
Mar 2023 -50 | Mar 2023 | -50 |
Apr 2023 -66 | Apr 2023 | -66 |
Dec 2025 -50 | Dec 2025 | -50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Dow Corning Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Dow Corning users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Dow Corning Product Quality
4.5/5
Dow Corning has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Dow Corning's overall Product Quality score rated by its users and customers.
Dow Corning Product Information
Dow Corning’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Website
- http://www.dowcorning.com/
- Company Size
- 10,000+ Employees
Industry
Tech
Energy
Hardware and Devices
Dow Corning Pricing
Dow Corning ROI & Value For Money
3/5
Dow Corning has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Dow Corning's overall ROI score rated by its users and customers.
Dow Corning Customer Satisfaction (CSAT)
Dow Corning Customer Satisfaction (CSAT) Score
50 / 100
Dow Corning has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
50%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Dow Corning Customer Service
3.5/5
Dow Corning has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Dow Corning's overall Customer Service score rated by its users and customers.
About Dow Corning's Customer Service
Address
Corporate Center, 2200 W. Salzburg Rd. PO Box 994, Auburn Hills, MI
Website
http://www.dowcorning.com/
Phone Number
(989)496-4400
Dow Corning as an Employer
4.1/5
Dow Corning has a 4.1/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Dow Corning scored a -50 for Net Promoter Score and a 80 for Employee Net Promoter Score. NPS gauges how likely a customer of Dow Corning would recommend the brand to a friend. ENPS measures how likely Dow Corning employees would recommend working at Dow Corning to a friend.
Net Promoter Score
-50
NPS Score
| 0% | Promoters |
|---|---|
| 50% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
80
eNPS Score
| 80% | Promoters |
|---|---|
| 20% | Passive |
| 0% | Detractors |
