46
NPS
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Dow Jones & Company
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About Dow Jones & Company's Brand
Brand at a Glance
89%
Customer Loyalty
4.3/5
Product Quality
3.9/5
Pricing
3.9/5
Customer Service
Dow Jones & Company NPS
Dow Jones & Company's Net Promoter Score (NPS) is a 46 with 64% Promoters, 18% Passives, and 18% Detractors. Net Promoter Score tracks whether Dow Jones & Company's customers would recommend using the product based on a scale of -100 to 100.
Dow Jones & Company Overall NPS
| 64% | Promoters |
|---|---|
| 18% | Passives |
| 18% | Detractors |
Dow Jones & Company NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 100 | Feb 2021 | 100 |
Jun 2021 100 | Jun 2021 | 100 |
Oct 2021 0 | Oct 2021 | 0 |
Jan 2022 17 | Jan 2022 | 17 |
Jun 2022 29 | Jun 2022 | 29 |
Sep 2024 25 | Sep 2024 | 25 |
Oct 2024 33 | Oct 2024 | 33 |
Nov 2024 40 | Nov 2024 | 40 |
Dec 2024 45 | Dec 2024 | 45 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Dow Jones & Company Customer Loyalty
89%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
89% of Dow Jones & Company users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Dow Jones & Company Product Quality
4.3/5
Dow Jones & Company has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
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Dow Jones & Company Product Information
Dow Jones & Company’s product quality score is a 4.3 out of 5 as rated by its users and customers.
- Website
- http://dowjones.com
Dow Jones & Company Pricing
Dow Jones & Company ROI & Value For Money
3.9/5
Dow Jones & Company has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Dow Jones & Company Customer Satisfaction (CSAT)
Dow Jones & Company Customer Satisfaction (CSAT) Score
87 / 100
Dow Jones & Company has an overall Customer Satisfaction score of 87 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
37%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
13%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Dow Jones & Company Customer Service
3.9/5
Dow Jones & Company has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Dow Jones & Company's Customer Service
Website
http://dowjones.com
Dow Jones & Company as an Employer
3.1/5
Dow Jones & Company has a 3.1/5 stars for its overall company culture rated by their employees
bottom
40%
Consumer vs. Employees
Dow Jones & Company scored a 46 for Net Promoter Score and a 9 for Employee Net Promoter Score. NPS gauges how likely a customer of Dow Jones & Company would recommend the brand to a friend. ENPS measures how likely Dow Jones & Company employees would recommend working at Dow Jones & Company to a friend.
Net Promoter Score
46
NPS Score
| 64% | Promoters |
|---|---|
| 18% | Passive |
| 18% | Detractors |
Employee Net Promoter Score
9
eNPS Score
| 32% | Promoters |
|---|---|
| 45% | Passive |
| 23% | Detractors |
