-34
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
doxo
Marketing or Exec? Claim Your Free Account
About doxo's Brand
doxo delivers innovation that transforms the bill pay experience for consumers, billers and financial technology providers.
Brand at a Glance
45%
Customer Loyalty
2.1/5
Product Quality
1.8/5
Pricing
1.7/5
Customer Service
doxo NPS
doxo's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether doxo's customers would recommend using the product based on a scale of -100 to 100.
doxo Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
doxo NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 -50 | Mar 2022 | -50 |
Jul 2022 -20 | Jul 2022 | -20 |
Sep 2022 -33 | Sep 2022 | -33 |
Aug 2023 -43 | Aug 2023 | -43 |
Sep 2023 -50 | Sep 2023 | -50 |
Nov 2023 -17 | Nov 2023 | -17 |
Feb 2024 -23 | Feb 2024 | -23 |
Jun 2024 -29 | Jun 2024 | -29 |
Aug 2024 -20 | Aug 2024 | -20 |
Nov 2024 -25 | Nov 2024 | -25 |
Feb 2025 -29 | Feb 2025 | -29 |
Oct 2025 -33 | Oct 2025 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
doxo NPS by Ethnicity
doxo's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
doxo Customer Reviews
Out of the 2 doxo customer reviews 1 was positive and 1 was constructive. doxo customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
doxo Customer Loyalty
45%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
45% of doxo users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
doxo Customer Loyalty Score by Ethnicity
doxo's Customer Loyalty score was rated 10% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of doxo.
10
out of 100
Caucasian
doxo Product Quality
2.1/5
doxo has an overall Product Quality score of 2.1 out of 5 stars rated by its users and customers.
Sign Up to unlock doxo's overall Product Quality score rated by its users and customers.
doxo Product Information
doxo’s product quality score is a 2.1 out of 5 as rated by its users and customers.
- Website
- http://www.doxo.com
- Company Size
- 51-200 Employees
Industry
Tech
FinTech
Quick Insights into doxo Product Quality
doxo's Product Quality score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked doxo's Product Quality.
Ranked doxo Product Quality the Highest
doxo Product Quality Score by Ethnicity
doxo's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of doxo.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
doxo Pricing
doxo ROI & Value For Money
1.8/5
doxo has a value for money and ROI score of 1.8 out of 5 stars rated by its users and customers.
Sign Up to unlock doxo's overall ROI score rated by its users and customers.
Quick Insights into doxo ROI
doxo's ROI score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked doxo's ROI score.
Ranked doxo ROI the Highest
doxo ROI Score by Ethnicity
doxo's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of doxo.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
doxo Customer Satisfaction (CSAT)
doxo Customer Satisfaction (CSAT) Score
27 / 100
doxo has an overall Customer Satisfaction score of 27 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
7%
Satisfied
20%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
0%
Very Dissatisfied
67%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into doxo Customer Satisfaction
doxo's Customer Satisfaction score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked doxo's Customer Satisfaction.
Ranked doxo Customer Satisfaction the Highest
doxo Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
doxo's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of doxo.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
doxo Customer Service
1.7/5
doxo has an overall Customer Service score of 1.7 out of 5 stars rated by its users and customers.
Sign Up to unlock doxo's overall Customer Service score rated by its users and customers.
About doxo's Customer Service
Address
855 106th Ave NE, Suite 100, Bellevue, WA 98004
Website
http://www.doxo.com
Phone Number
(206) 319-0097
doxo's Social Links
Quick Insights into doxo Customer Service
doxo's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked doxo's Customer Service score.
Ranked doxo Customer Service the Highest
doxo Customer Service Score by Ethnicity
doxo's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of doxo.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
doxo as an Employer
4.5/5
doxo has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
doxo scored a -34 for Net Promoter Score and a 59 for Employee Net Promoter Score. NPS gauges how likely a customer of doxo would recommend the brand to a friend. ENPS measures how likely doxo employees would recommend working at doxo to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
59
eNPS Score
| 71% | Promoters |
|---|---|
| 17% | Passive |
| 12% | Detractors |
