25
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
DP World
Marketing or Exec? Claim Your Free Account
About DP World's Brand
Operator of harbors and container ports. The company also provides services for exporters and importers, shipping agents, clearing agents and freight agents.
Brand at a Glance
73%
Customer Loyalty
2.9/5
Product Quality
3.6/5
Pricing
3.7/5
Customer Service
DP World NPS
DP World's Net Promoter Score (NPS) is a 25 with 50% Promoters, 25% Passives, and 25% Detractors. Net Promoter Score tracks whether DP World's customers would recommend using the product based on a scale of -100 to 100.
DP World Overall NPS
| 50% | Promoters |
|---|---|
| 25% | Passives |
| 25% | Detractors |
DP World NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2023 100 | Nov 2023 | 100 |
May 2024 100 | May 2024 | 100 |
Jan 2025 33 | Jan 2025 | 33 |
Jul 2025 25 | Jul 2025 | 25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
DP World Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of DP World users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
DP World Product Quality
2.9/5
DP World has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock DP World's overall Product Quality score rated by its users and customers.
DP World Product Information
DP World’s product quality score is a 2.9 out of 5 as rated by its users and customers.
- Website
- www.dpworld.com
- Company Size
- 501-1,000 Employees
DP World Pricing
DP World ROI & Value For Money
3.6/5
DP World has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock DP World's overall ROI score rated by its users and customers.
DP World Customer Satisfaction (CSAT)
DP World Customer Satisfaction (CSAT) Score
75 / 100
DP World has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
DP World Customer Service
3.7/5
DP World has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock DP World's overall Customer Service score rated by its users and customers.
About DP World's Customer Service
Address
5th Floor, JAFZA 17, Dubai, 17000
Website
www.dpworld.com
Phone Number
7
Consumer vs. Employees
DP World scored a 25 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of DP World would recommend the brand to a friend. ENPS measures how likely DP World employees would recommend working at DP World to a friend.
Net Promoter Score
25
NPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
