-22
NPS
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DPD UK
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About DPD UK's Brand
Provider of express parcel and document delivery services. The company operates 36 parceline and 108 interlink express businesses in United Kingdom.
Brand at a Glance
72%
Customer Loyalty
2.7/5
Product Quality
2.6/5
Pricing
2.9/5
Customer Service
DPD UK NPS
DPD UK's Net Promoter Score (NPS) is a -22 with 32% Promoters, 14% Passives, and 54% Detractors. Net Promoter Score tracks whether DPD UK's customers would recommend using the product based on a scale of -100 to 100.
DPD UK Overall NPS
| 32% | Promoters |
|---|---|
| 14% | Passives |
| 54% | Detractors |
DPD UK NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2023 -1 | Apr 2023 | -1 |
Jul 2023 -15 | Jul 2023 | -15 |
Aug 2023 -20 | Aug 2023 | -20 |
Dec 2023 -13 | Dec 2023 | -13 |
Jan 2024 -12 | Jan 2024 | -12 |
Jul 2024 -17 | Jul 2024 | -17 |
Aug 2024 -25 | Aug 2024 | -25 |
Nov 2024 -24 | Nov 2024 | -24 |
Dec 2024 -19 | Dec 2024 | -19 |
Jan 2025 -28 | Jan 2025 | -28 |
Feb 2025 -19 | Feb 2025 | -19 |
Sep 2025 -21 | Sep 2025 | -21 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
DPD UK NPS by Gender
DPD UK's NPS was rated -34 by Male customers on Comparably.
Male
-34
DPD UK's NPS was rated -34 by Male customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Female
N/A
DPD UK's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
DPD UK NPS by Usage
DPD UK's NPS was rated -50 points by customers who have used DPD UK's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years -50 | Over 10 Years | -50 |
DPD UK Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of DPD UK users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
DPD UK Customer Loyalty Score by Gender
DPD UK's Customer Loyalty score was rated 70 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of DPD UK.
Male
70%
Yes
Female
N/A
Yes
DPD UK Customer Loyalty Score by Usage
DPD UK's Customer Loyalty score was rated 78% by customers who have used DPD UK's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
DPD UK Product Quality
2.7/5
DPD UK has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
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DPD UK Product Information
DPD UK’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- www.dpd.co.uk
- Company Size
- 5,001-10,000 Employees
Quick Insights into DPD UK Product Quality
DPD UK's Product Quality score was rated highest by customers who have used DPD UK's products/services for Over 10 Years.
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Ranked DPD UK Product Quality the Highest
DPD UK Product Quality Score by Gender
DPD UK's Product Quality score was rated 2 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of DPD UK.
Male
2/5
Female
N/A
DPD UK Product Quality Score by Usage
DPD UK's Product Quality score was rated 2.1 stars by customers who have used DPD UK's products/services for Over 10 Years.
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DPD UK Pricing
DPD UK ROI & Value For Money
2.6/5
DPD UK has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
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Quick Insights into DPD UK ROI
DPD UK's ROI score was rated highest by Male customers.
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Ranked DPD UK ROI the Highest
DPD UK ROI Score by Gender
DPD UK's ROI score was rated 2 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of DPD UK.
Male
2/5
Female
N/A
DPD UK ROI Score by Usage
DPD UK's ROI score was rated 1.7 stars by customers who have used DPD UK's products/services for Over 10 Years.
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DPD UK Customer Satisfaction (CSAT)
DPD UK Customer Satisfaction (CSAT) Score
39 / 100
DPD UK has an overall Customer Satisfaction score of 39 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
8%
Satisfied
31%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
15%
Very Dissatisfied
38%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
DPD UK Customer Service
2.9/5
DPD UK has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
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About DPD UK's Customer Service
Address
Hub 3 Broad well R oad, Oldbury, B69 4DA Bahamas
Website
www.dpd.co.uk
Quick Insights into DPD UK Customer Service
DPD UK's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked DPD UK's Customer Service score.
Ranked DPD UK Customer Service the Highest
DPD UK Customer Service Score by Gender
DPD UK's Customer Service score was rated 2 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of DPD UK.
Male
2/5
Female
N/A
DPD UK Customer Service Score by Usage
DPD UK's Customer Service score was rated 1.7 stars by customers who have used DPD UK's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
DPD UK as an Employer
3.2/5
DPD UK has a 3.2/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
DPD UK scored a -22 for Net Promoter Score and a -30 for Employee Net Promoter Score. NPS gauges how likely a customer of DPD UK would recommend the brand to a friend. ENPS measures how likely DPD UK employees would recommend working at DPD UK to a friend.
Net Promoter Score
-22
NPS Score
| 32% | Promoters |
|---|---|
| 14% | Passive |
| 54% | Detractors |
Employee Net Promoter Score
-30
eNPS Score
| 32% | Promoters |
|---|---|
| 6% | Passive |
| 62% | Detractors |
