15
NPS
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Dr. Reddy's
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About Dr. Reddy's' Brand
Brand at a Glance
93%
Customer Loyalty
3.6/5
Product Quality
3.4/5
Pricing
3.5/5
Customer Service
Dr. Reddy's NPS
Dr. Reddy's's Net Promoter Score (NPS) is a 15 with 46% Promoters, 23% Passives, and 31% Detractors. Net Promoter Score tracks whether Dr. Reddy's's customers would recommend using the product based on a scale of -100 to 100.
Dr. Reddy's Overall NPS
| 46% | Promoters |
|---|---|
| 23% | Passives |
| 31% | Detractors |
Dr. Reddy's NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 50 | Feb 2021 | 50 |
Mar 2021 66 | Mar 2021 | 66 |
Feb 2022 50 | Feb 2022 | 50 |
Apr 2022 20 | Apr 2022 | 20 |
Jul 2022 0 | Jul 2022 | 0 |
Sep 2022 13 | Sep 2022 | 13 |
Oct 2022 0 | Oct 2022 | 0 |
Apr 2023 11 | Apr 2023 | 11 |
Aug 2023 10 | Aug 2023 | 10 |
Sep 2023 18 | Sep 2023 | 18 |
Oct 2023 25 | Oct 2023 | 25 |
Oct 2024 16 | Oct 2024 | 16 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Dr. Reddy's NPS by Gender
Dr. Reddy's's NPS was rated 34 by Male customers on Comparably.
Male
34
Dr. Reddy's's NPS was rated 34 by Male customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Female
N/A
Dr. Reddy's's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Dr. Reddy's Customer Reviews
Out of the 2 Dr. Reddy's customer reviews 1 was positive and 1 was constructive. Dr. Reddy's customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Dr. Reddy's Customer Loyalty
93%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
93% of Dr. Reddy's users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Dr. Reddy's Customer Loyalty Score by Gender
Dr. Reddy's's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
Dr. Reddy's Product Quality
3.6/5
Dr. Reddy's has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Dr. Reddy's Product Information
Dr. Reddy's’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- https://www.drreddys.com/
- Company Size
- 201-500 Employees
Quick Insights into Dr. Reddy's Product Quality
Dr. Reddy's's Product Quality score was rated highest by Male customers.
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Ranked Dr. Reddy's Product Quality the Highest
Dr. Reddy's Product Quality Score by Gender
Dr. Reddy's's Product Quality score was rated 2.3 by Male customers on Comparably.
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Male
2.3/5
Female
N/A
Dr. Reddy's Pricing
Dr. Reddy's ROI & Value For Money
3.4/5
Dr. Reddy's has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Quick Insights into Dr. Reddy's ROI
Dr. Reddy's's ROI score was rated highest by Male customers.
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Ranked Dr. Reddy's ROI the Highest
Dr. Reddy's ROI Score by Gender
Dr. Reddy's's ROI score was rated 3 by Male customers on Comparably.
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Male
3/5
Female
N/A
Dr. Reddy's Customer Satisfaction (CSAT)
Dr. Reddy's Customer Satisfaction (CSAT) Score
62 / 100
Dr. Reddy's has an overall Customer Satisfaction score of 62 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
12%
Satisfied
50%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Dr. Reddy's Customer Satisfaction
Dr. Reddy's's Customer Satisfaction score was rated highest by Male customers.
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Ranked Dr. Reddy's Customer Satisfaction the Highest
Dr. Reddy's Customer Satisfaction Score by Gender
Dr. Reddy's's Customer Satisfaction score was rated 34 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Dr. Reddy's.
34 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 34% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
Dr. Reddy's Customer Service
3.5/5
Dr. Reddy's has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Dr. Reddy's's Customer Service
Website
https://www.drreddys.com/
Quick Insights into Dr. Reddy's Customer Service
Dr. Reddy's's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Dr. Reddy's' Customer Service score.
Ranked Dr. Reddy's Customer Service the Highest
Dr. Reddy's Customer Service Score by Gender
Dr. Reddy's's Customer Service score was rated 3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Dr. Reddy's.
Male
3/5
Female
N/A
Dr. Reddy's as an Employer
4.2/5
Dr. Reddy's has a 4.2/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Dr. Reddy's scored a 15 for Net Promoter Score and a 58 for Employee Net Promoter Score. NPS gauges how likely a customer of Dr. Reddy's would recommend the brand to a friend. ENPS measures how likely Dr. Reddy's employees would recommend working at Dr. Reddy's to a friend.
Net Promoter Score
15
NPS Score
| 46% | Promoters |
|---|---|
| 23% | Passive |
| 31% | Detractors |
Employee Net Promoter Score
58
eNPS Score
| 70% | Promoters |
|---|---|
| 18% | Passive |
| 12% | Detractors |
