50
NPS
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Draeger Medical
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About Draeger Medical's Brand
Dr ger is an international leader in the fields of medical and safety technology.
Brand at a Glance
79%
Customer Loyalty
3.9/5
Product Quality
4/5
Pricing
4/5
Customer Service
Draeger Medical NPS
Draeger Medical's Net Promoter Score (NPS) is a 50 with 75% Promoters, 0% Passives, and 25% Detractors. Net Promoter Score tracks whether Draeger Medical's customers would recommend using the product based on a scale of -100 to 100.
Draeger Medical Overall NPS
| 75% | Promoters |
|---|---|
| 0% | Passives |
| 25% | Detractors |
Draeger Medical NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 -100 | Mar 2022 | -100 |
Jul 2022 0 | Jul 2022 | 0 |
Feb 2023 33 | Feb 2023 | 33 |
Jun 2023 50 | Jun 2023 | 50 |
Feb 2024 60 | Feb 2024 | 60 |
Mar 2025 67 | Mar 2025 | 67 |
Jan 2026 43 | Jan 2026 | 43 |
May 2026 50 | May 2026 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Draeger Medical Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of Draeger Medical users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Draeger Medical Product Quality
3.9/5
Draeger Medical has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Draeger Medical's overall Product Quality score rated by its users and customers.
Draeger Medical Product Information
Draeger Medical’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- http://www.draeger.com
Industry
Tech
Healthcare
Draeger Medical Pricing
Draeger Medical ROI & Value For Money
4/5
Draeger Medical has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Draeger Medical Customer Satisfaction (CSAT)
Draeger Medical Customer Satisfaction (CSAT) Score
40 / 100
Draeger Medical has an overall Customer Satisfaction score of 40 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
0%
Neither Satisfied nor Dissatisfied
60%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Draeger Medical Customer Service
4/5
Draeger Medical has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Draeger Medical's Customer Service
Website
http://www.draeger.com
Draeger Medical as an Employer
Consumer vs. Employees
Draeger Medical scored a 50 for Net Promoter Score and a -22 for Employee Net Promoter Score. NPS gauges how likely a customer of Draeger Medical would recommend the brand to a friend. ENPS measures how likely Draeger Medical employees would recommend working at Draeger Medical to a friend.
Net Promoter Score
50
NPS Score
| 75% | Promoters |
|---|---|
| 0% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
-22
eNPS Score
| 22% | Promoters |
|---|---|
| 34% | Passive |
| 44% | Detractors |
