-100
NPS
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Brand Page
DRAFT
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About DRAFT's Brand
DRAFT is an innovative daily fantasy sports company. DRAFT provides industry leading games and support, and always puts its players first.
Brand at a Glance
10%
Customer Loyalty
5/5
Product Quality
2.5/5
Pricing
2.5/5
Customer Service
DRAFT NPS
DRAFT's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether DRAFT's customers would recommend using the product based on a scale of -100 to 100.
DRAFT Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
DRAFT NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2020 -100 | May 2020 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
DRAFT Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of DRAFT users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
DRAFT Product Quality
5/5
DRAFT has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock DRAFT's overall Product Quality score rated by its users and customers.
DRAFT Product Information
DRAFT’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.draft.com
- Company Size
- 11-50 Employees
Industry
Tech
DRAFT Pricing
DRAFT ROI & Value For Money
2.5/5
DRAFT has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock DRAFT's overall ROI score rated by its users and customers.
DRAFT Customer Service
2.5/5
DRAFT has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock DRAFT's overall Customer Service score rated by its users and customers.
About DRAFT's Customer Service
Address
217 W 21st, Miami, FL 10011
Website
http://www.draft.com
DRAFT's Social Links
DRAFT as an Employer
4.7/5
DRAFT has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
DRAFT scored a -100 for Net Promoter Score and a 67 for Employee Net Promoter Score. NPS gauges how likely a customer of DRAFT would recommend the brand to a friend. ENPS measures how likely DRAFT employees would recommend working at DRAFT to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
67
eNPS Score
| 67% | Promoters |
|---|---|
| 33% | Passive |
| 0% | Detractors |
