-7
NPS
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Drake Enterprises
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About Drake Enterprises' Brand
For 34 years, Drake Enterprises has been committed to providing tax professionals the tools they need to build their businesses
Brand at a Glance
85%
Customer Loyalty
3.4/5
Product Quality
3.4/5
Pricing
2.8/5
Customer Service
Drake Enterprises NPS
Drake Enterprises's Net Promoter Score (NPS) is a -7 with 43% Promoters, 7% Passives, and 50% Detractors. Net Promoter Score tracks whether Drake Enterprises's customers would recommend using the product based on a scale of -100 to 100.
Drake Enterprises Overall NPS
| 43% | Promoters |
|---|---|
| 7% | Passives |
| 50% | Detractors |
Drake Enterprises NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2021 -100 | Jan 2021 | -100 |
Jun 2021 0 | Jun 2021 | 0 |
Oct 2021 50 | Oct 2021 | 50 |
Apr 2022 60 | Apr 2022 | 60 |
Sep 2022 67 | Sep 2022 | 67 |
Oct 2022 43 | Oct 2022 | 43 |
Sep 2023 25 | Sep 2023 | 25 |
May 2024 11 | May 2024 | 11 |
Aug 2024 20 | Aug 2024 | 20 |
Mar 2025 18 | Mar 2025 | 18 |
Apr 2025 9 | Apr 2025 | 9 |
Feb 2026 -8 | Feb 2026 | -8 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Drake Enterprises NPS by Gender
Drake Enterprises's NPS was rated -66 by Male customers on Comparably.
Male
-66
Drake Enterprises's NPS was rated -66 by Male customers on Comparably.
17%
Promoters
0%
Passives
83%
Detractors
Female
N/A
Drake Enterprises's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Drake Enterprises NPS by Ethnicity
Drake Enterprises's NPS was rated -50 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -50 | Caucasian | -50 |
Drake Enterprises NPS by Age
Drake Enterprises's NPS was rated 34 points by customers ages 61-65 on Comparably.
Drake Enterprises NPS by Usage
Drake Enterprises's NPS was rated -100 points by customers who have used Drake Enterprises's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years -100 | Over 10 Years | -100 |
Drake Enterprises Customer Reviews
Out of the 2 Drake Enterprises customer reviews 1 was positive and 1 was constructive. Drake Enterprises customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Drake Enterprises Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Drake Enterprises users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Drake Enterprises Customer Loyalty Score by Gender
Drake Enterprises's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
Drake Enterprises Customer Loyalty Score by Ethnicity
Drake Enterprises's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
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100
out of 100
Caucasian
Drake Enterprises Customer Loyalty Score by Age
Drake Enterprises's Customer Loyalty score was rated 100% by customers ages 61-65 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
61-65 100% | 61-65 | 100% |
Drake Enterprises Customer Loyalty Score by Usage
Drake Enterprises's Customer Loyalty score was rated 100% by customers who have used Drake Enterprises's products/services for Over 10 Years.
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Drake Enterprises Customer Loyalty Score by Industry
Drake Enterprises's Customer Loyalty score was rated 100% by Accounting industry customers.
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Drake Enterprises Product Quality
3.4/5
Drake Enterprises has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Drake Enterprises Product Information
Drake Enterprises’s product quality score is a 3.4 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Drake Enterprises's product the highest.
- Company Size
- 501-1,000 Employees
Quick Insights into Drake Enterprises Product Quality
Drake Enterprises's Product Quality score was rated highest by customers ages 61-65.
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Ranked Drake Enterprises Product Quality the Highest
Drake Enterprises Product Quality Score by Gender
Drake Enterprises's Product Quality score was rated 2.8 by Male customers on Comparably.
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Male
2.8/5
Female
N/A
Drake Enterprises Product Quality Score by Ethnicity
Drake Enterprises's Product Quality score was rated 3.2 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
Drake Enterprises Product Quality Score by Age
Drake Enterprises's Product Quality score was rated 4.1 stars by customers ages 61-65 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
61-65 4.1 | 61-65 | 4.1 |
Drake Enterprises Product Quality Score by Usage
Drake Enterprises's Product Quality score was rated 3.3 stars by customers who have used Drake Enterprises's products/services for Over 10 Years.
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Drake Enterprises Product Quality Score by Industry
Drake Enterprises's Product Quality score was rated 2.9 stars by Accounting industry customers.
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Drake Enterprises Pricing
Drake Enterprises ROI & Value For Money
3.4/5
Drake Enterprises has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Drake Enterprises Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry.
Quick Insights into Drake Enterprises ROI
Drake Enterprises's ROI score was rated highest by customers ages 61-65.
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Ranked Drake Enterprises ROI the Highest
Drake Enterprises ROI Score by Gender
Drake Enterprises's ROI score was rated 2.7 by Male customers on Comparably.
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Male
2.7/5
Female
N/A
Drake Enterprises ROI Score by Ethnicity
Drake Enterprises's ROI score was rated 2.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Drake Enterprises.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
Drake Enterprises ROI Score by Age
Drake Enterprises's ROI score was rated 3.6 stars by customers ages 61-65 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Drake Enterprises.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
61-65 3.6 | 61-65 | 3.6 |
Drake Enterprises ROI Score by Usage
Drake Enterprises's ROI score was rated 2.6 stars by customers who have used Drake Enterprises's products/services for Over 10 Years.
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Drake Enterprises ROI Score by Industry
Drake Enterprises's ROI score was rated 2.9 stars by Accounting industry customers.
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Drake Enterprises Customer Satisfaction (CSAT)
Drake Enterprises Customer Satisfaction (CSAT) Score
45 / 100
Drake Enterprises has an overall Customer Satisfaction score of 45 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
36%
Satisfied
9%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
18%
Very Dissatisfied
28%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Drake Enterprises Customer Satisfaction
Drake Enterprises's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked Drake Enterprises Customer Satisfaction the Highest
Drake Enterprises Customer Satisfaction Score by Gender
Drake Enterprises's Customer Satisfaction score was rated 40 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Drake Enterprises.
40 / 100
MaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 40% | |
Very Dissatisfied | 20% |
Drake Enterprises Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Drake Enterprises' Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Drake Enterprises.
50 / 100
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
25%
Drake Enterprises Customer Satisfaction Score by Usage
Drake Enterprises's Customer Satisfaction score was rated 33 points by customers who have used Drake Enterprises's products/services for Over 10 Years.
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Drake Enterprises Customer Satisfaction Score by Industry
Drake Enterprises's Customer Satisfaction score was rated 33 points by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "Drake Enterprises Customer Satisfaction Score by Industry",
"text": "Drake Enterprises's Customer Satisfaction score was rated 33 points by Accounting industry customers.",
"bars": [
{
"label": "Accounting",
"groupId": 495,
"score": 33,
"stars": 0,
"csatScore": 33,
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"scoreClassName": "max",
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}Drake Enterprises Customer Service
2.8/5
Drake Enterprises has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
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About Drake Enterprises's Customer Service
Address
235 East Palmer Street, Franklin, NC 28734
Website
https://www.drakesoftware.com/
Phone Number
(828) 349-5756
Quick Insights into Drake Enterprises Customer Service
Drake Enterprises's Customer Service score was rated highest by customers ages 61-65.
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Ranked Drake Enterprises Customer Service the Highest
Drake Enterprises Customer Service Score by Gender
Drake Enterprises's Customer Service score was rated 2 by Male customers on Comparably.
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Male
2/5
Female
N/A
Drake Enterprises Customer Service Score by Ethnicity
Drake Enterprises's Customer Service score was rated 2.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Drake Enterprises.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
Drake Enterprises Customer Service Score by Age
Drake Enterprises's Customer Service score was rated 3.3 stars by customers ages 61-65 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Drake Enterprises.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
61-65 3.3 | 61-65 | 3.3 |
Drake Enterprises Customer Service Score by Usage
Drake Enterprises's Customer Service score was rated 1.8 stars by customers who have used Drake Enterprises's products/services for Over 10 Years.
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Drake Enterprises Customer Service Score by Industry
Drake Enterprises's Customer Service score was rated 2 stars by Accounting industry customers.
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Drake Enterprises as an Employer
2.5/5
Drake Enterprises has a 2.5/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Drake Enterprises scored a -7 for Net Promoter Score and a 28 for Employee Net Promoter Score. NPS gauges how likely a customer of Drake Enterprises would recommend the brand to a friend. ENPS measures how likely Drake Enterprises employees would recommend working at Drake Enterprises to a friend.
Net Promoter Score
-7
NPS Score
| 43% | Promoters |
|---|---|
| 7% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
28
eNPS Score
| 64% | Promoters |
|---|---|
| 0% | Passive |
| 36% | Detractors |
