100
NPS
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Drake International
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About Drake International's Brand
Members of the Drake International Group of Companies are innovators in talent management, profit improvement, permanent and flexible
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Drake International NPS
Drake International's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Drake International's customers would recommend using the product based on a scale of -100 to 100.
Drake International Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Drake International NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2023 100 | Mar 2023 | 100 |
Sep 2023 100 | Sep 2023 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Drake International Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Drake International users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Drake International Product Quality
5/5
Drake International has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Drake International's overall Product Quality score rated by its users and customers.
Drake International Product Information
Drake International’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.drakeintl.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Professional Services
Drake International Pricing
Drake International ROI & Value For Money
5/5
Drake International has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Drake International's overall ROI score rated by its users and customers.
Drake International Customer Satisfaction (CSAT)
Drake International Customer Satisfaction (CSAT) Score
100 / 100
Drake International has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Drake International Customer Service
5/5
Drake International has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Drake International's overall Customer Service score rated by its users and customers.
About Drake International's Customer Service
Address
Level 40, 55 Collins Street, Toronto, KS Australia
Website
http://www.drakeintl.com
Phone Number
416-216-1000
Drake International as an Employer
2.9/5
Drake International has a 2.9/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
Drake International scored a 100 for Net Promoter Score and a -75 for Employee Net Promoter Score. NPS gauges how likely a customer of Drake International would recommend the brand to a friend. ENPS measures how likely Drake International employees would recommend working at Drake International to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-75
eNPS Score
| 0% | Promoters |
|---|---|
| 25% | Passive |
| 75% | Detractors |
