-100
NPS
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Draper Triangle
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About Draper Triangle's Brand
Draper Triangle Ventures is the Midwest-based Network Partner of the Draper Venture Network
Brand at a Glance
55%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
2.2/5
Customer Service
Draper Triangle NPS
Draper Triangle's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Draper Triangle's customers would recommend using the product based on a scale of -100 to 100.
Draper Triangle Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Draper Triangle NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 -100 | May 2022 | -100 |
Feb 2023 -100 | Feb 2023 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Draper Triangle Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Draper Triangle users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Draper Triangle Product Quality
1.5/5
Draper Triangle has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Draper Triangle Product Information
Draper Triangle’s product quality score is a 1.5 out of 5 as rated by its users and customers.
Draper Triangle Pricing
Draper Triangle ROI & Value For Money
1.5/5
Draper Triangle has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Draper Triangle Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Draper Triangle Customer Service
2.2/5
Draper Triangle has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.
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About Draper Triangle's Customer Service
Address
2 Gateway Center, Suite 2000, Pittsburgh, PA 15222
Website
http://www.drapertriangle.com
Consumer vs. Employees
Draper Triangle scored a -100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Draper Triangle would recommend the brand to a friend. ENPS measures how likely Draper Triangle employees would recommend working at Draper Triangle to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
