-5
NPS
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drchrono
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About drchrono's Brand
drchrono addresses the needs of today's healthcare ecosystem environment by providing an EHR platform with a focus on iPad, iPhone and Web.
Brand at a Glance
67%
Customer Loyalty
2.8/5
Product Quality
2.8/5
Pricing
2.1/5
Customer Service
drchrono NPS
drchrono's Net Promoter Score (NPS) is a -5 with 40% Promoters, 15% Passives, and 45% Detractors. Net Promoter Score tracks whether drchrono's customers would recommend using the product based on a scale of -100 to 100.
drchrono Overall NPS
| 40% | Promoters |
|---|---|
| 15% | Passives |
| 45% | Detractors |
drchrono NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 10 | Nov 2022 | 10 |
Mar 2023 10 | Mar 2023 | 10 |
May 2023 8 | May 2023 | 8 |
Aug 2023 7 | Aug 2023 | 7 |
Oct 2023 5 | Oct 2023 | 5 |
Nov 2023 3 | Nov 2023 | 3 |
Feb 2024 3 | Feb 2024 | 3 |
Apr 2024 0 | Apr 2024 | 0 |
May 2024 -2 | May 2024 | -2 |
Aug 2024 -2 | Aug 2024 | -2 |
Mar 2025 -4 | Mar 2025 | -4 |
Jul 2025 -5 | Jul 2025 | -5 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
drchrono NPS by Gender
Male customers rated drchrono's NPS 20 points higher than Female customers.
Male
-66
drchrono's NPS was rated -66 by Male customers on Comparably.
17%
Promoters
0%
Passives
83%
Detractors
Female
-86
drchrono's NPS was rated -86 by Female customers on Comparably.
0%
Promoters
14%
Passives
86%
Detractors
drchrono NPS by Ethnicity
drchrono's NPS was rated -87 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -87 | Caucasian | -87 |
drchrono NPS by Usage
drchrono's NPS was rated the highest by customers who have used drchrono's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -11 | Less than 1 Year | -11 |
1 to 2 Years 46 | 1 to 2 Years | 46 |
2 to 5 Years -32 | 2 to 5 Years | -32 |
5 to 10 Years 7 | 5 to 10 Years | 7 |
drchrono Customer Reviews
Out of the 4 drchrono customer reviews 1 was positive and 3 were constructive. drchrono customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
drchrono Customer Loyalty
67%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
67% of drchrono users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
drchrono Customer Loyalty Score by Gender
Male customers rated drchrono's Customer Loyalty score 21% higher than Female customers.
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Male
70%
Yes
Female
49%
Yes
drchrono Customer Loyalty Score by Ethnicity
drchrono's Customer Loyalty score was rated 44% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of drchrono.
44
out of 100
Caucasian
drchrono Customer Loyalty Score by Usage
drchrono's Customer Loyalty score was rated 46% by customers who have used drchrono's products/services for 2 to 5 Years, and by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
drchrono Customer Loyalty Score by Industry
drchrono's Customer Loyalty score was rated 60% by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
drchrono Product Quality
2.8/5
drchrono has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
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drchrono Product Information
drchrono serves markets in the United States. drchrono supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
drchrono’s product quality score is a 2.8 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated drchrono's product the highest.
- Website
- http://drchrono.com
- Company Size
- 51-200 Employees
Industry
Tech
Healthcare
Mobile App
Languages Supported
English
Spanish
Product Type
Electronic Medical Records Software
Medical Billing Software
Medical Practice Software
Medical Scheduling Software
Mental Health Software
Physical Therapy Software
Occupational Therapy Software
Optometry Software
Chiropractic Software
Telemedicine Software
e-Prescribing Software
Medical Spa Software
Claims Processing Software
Plastic Surgery Software
Dermatology Software
Quick Insights into drchrono Product Quality
drchrono's Product Quality score was rated highest by customers who have used drchrono's products/services for Less than 1 Year, and rated lowest by Female customers.
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Ranked drchrono Product Quality the Highest
Ranked drchrono Product Quality the Lowest
drchrono Product Quality Score by Gender
Male customers rated drchrono's Product Quality score 0.2 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of drchrono.
Male
1.7/5
Female
1.5/5
drchrono Product Quality Score by Ethnicity
drchrono's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of drchrono.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
drchrono Product Quality Score by Usage
drchrono's Product Quality score was rated the highest by customers who have used drchrono's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
drchrono Product Quality Score by Industry
drchrono's Product Quality score was rated 2.1 stars by Healthcare, Hospitals and Medicine industry customers.
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drchrono Pricing
drchrono ROI & Value For Money
2.8/5
drchrono has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock drchrono's overall ROI score rated by its users and customers.
drchrono Pricing Plans
drchrono has a pricing structure that accommodates small, medium, and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.
Who Uses drchrono?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into drchrono ROI
drchrono's ROI score was rated highest by customers who have used drchrono's products/services for Less than 1 Year, and rated lowest by customers who have used drchrono's products/services for 2 to 5 Years.
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Ranked drchrono ROI the Highest
Ranked drchrono ROI the Lowest
drchrono ROI Score by Gender
Female customers rated drchrono's ROI score 0.2 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of drchrono.
Male
1.6/5
Female
1.8/5
drchrono ROI Score by Ethnicity
drchrono's ROI score was rated 1.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of drchrono.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.8 | Caucasian | 1.8 |
drchrono ROI Score by Usage
drchrono's ROI score was rated the highest by customers who have used drchrono's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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drchrono ROI Score by Industry
drchrono's ROI score was rated 2.5 stars by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
drchrono Customer Satisfaction (CSAT)
drchrono Customer Satisfaction (CSAT) Score
13 / 100
drchrono has an overall Customer Satisfaction score of 13 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
9%
Satisfied
4%
Neither Satisfied nor Dissatisfied
22%
Dissatisfied
22%
Very Dissatisfied
43%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into drchrono Customer Satisfaction
drchrono's Customer Satisfaction score was rated highest by Male customers, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked drchrono's Customer Satisfaction.
Ranked drchrono Customer Satisfaction the Highest
Ranked drchrono Customer Satisfaction the Lowest
drchrono Customer Satisfaction Score by Gender
Male customers rated drchrono's Customer Satisfaction score 0 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of drchrono.
20 / 100
MaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 60% | |
Very Dissatisfied | 20% |
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 16% | |
Dissatisfied | 17% | |
Very Dissatisfied | 67% |
drchrono Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
drchrono's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of drchrono.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
29%
Very Dissatisfied
57%
drchrono Customer Satisfaction Score by Industry
drchrono's Customer Satisfaction score was rated 14 points by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "drchrono Customer Satisfaction Score by Industry",
"text": "drchrono's Customer Satisfaction score was rated 14 points by Healthcare, Hospitals and Medicine industry customers.",
"bars": [
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 14,
"stars": 0,
"csatScore": 14,
"text": "drchrono's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 14
}
]
}drchrono Customer Service
2.1/5
drchrono has an overall Customer Service score of 2.1 out of 5 stars rated by its users and customers.
Sign Up to unlock drchrono's overall Customer Service score rated by its users and customers.
About drchrono's Customer Service
Address
1001 Rengstorff Avenue, 2nd Floor, Mountain View, CA 94043
Website
http://drchrono.com
Quick Insights into drchrono Customer Service
drchrono's Customer Service score was rated highest by customers who have used drchrono's products/services for Less than 1 Year, and rated lowest by Female customers.
Sign Up to unlock insights into how customers have ranked drchrono's Customer Service score.
Ranked drchrono Customer Service the Highest
Ranked drchrono Customer Service the Lowest
drchrono Customer Service Score by Gender
Male customers rated drchrono's Customer Service score 0.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of drchrono.
Male
1.6/5
Female
1.5/5
drchrono Customer Service Score by Ethnicity
drchrono's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of drchrono.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
drchrono Customer Service Score by Usage
drchrono's Customer Service score was rated the highest by customers who have used drchrono's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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drchrono Customer Service Score by Industry
drchrono's Customer Service score was rated 1.9 stars by Healthcare, Hospitals and Medicine industry customers.
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drchrono as an Employer
3.1/5
drchrono has a 3.1/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
drchrono scored a -5 for Net Promoter Score and a 20 for Employee Net Promoter Score. NPS gauges how likely a customer of drchrono would recommend the brand to a friend. ENPS measures how likely drchrono employees would recommend working at drchrono to a friend.
Net Promoter Score
-5
NPS Score
| 40% | Promoters |
|---|---|
| 15% | Passive |
| 45% | Detractors |
Employee Net Promoter Score
20
eNPS Score
| 40% | Promoters |
|---|---|
| 40% | Passive |
| 20% | Detractors |
