-5
NPS
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Brand Page
DreamBox Learning
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About DreamBox Learning's Brand
DreamBox Learning, an online software provider, offers elementary mathematics education through its Intelligent Adaptive Learning(TM) platform.
Brand at a Glance
67%
Customer Loyalty
3/5
Product Quality
3/5
Pricing
2.9/5
Customer Service
DreamBox Learning NPS
DreamBox Learning's Net Promoter Score (NPS) is a -5 with 39% Promoters, 17% Passives, and 44% Detractors. Net Promoter Score tracks whether DreamBox Learning's customers would recommend using the product based on a scale of -100 to 100.
DreamBox Learning Overall NPS
| 39% | Promoters |
|---|---|
| 17% | Passives |
| 44% | Detractors |
DreamBox Learning NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 0 | Dec 2021 | 0 |
Feb 2022 40 | Feb 2022 | 40 |
Apr 2022 49 | Apr 2022 | 49 |
May 2022 29 | May 2022 | 29 |
Jul 2022 33 | Jul 2022 | 33 |
Aug 2022 40 | Aug 2022 | 40 |
Nov 2022 17 | Nov 2022 | 17 |
Jan 2023 8 | Jan 2023 | 8 |
Jun 2023 15 | Jun 2023 | 15 |
Jan 2024 6 | Jan 2024 | 6 |
May 2024 0 | May 2024 | 0 |
Nov 2024 -7 | Nov 2024 | -7 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
DreamBox Learning Customer Loyalty
67%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
67% of DreamBox Learning users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
DreamBox Learning Product Quality
3/5
DreamBox Learning has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock DreamBox Learning's overall Product Quality score rated by its users and customers.
DreamBox Learning Product Information
DreamBox Learning’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- http://www.dreambox.com
- Company Size
- 51-200 Employees
Industry
Tech
Consumer Services
Education
SaaS
DreamBox Learning Pricing
DreamBox Learning ROI & Value For Money
3/5
DreamBox Learning has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock DreamBox Learning's overall ROI score rated by its users and customers.
DreamBox Learning Customer Satisfaction (CSAT)
DreamBox Learning Customer Satisfaction (CSAT) Score
42 / 100
DreamBox Learning has an overall Customer Satisfaction score of 42 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
17%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
17%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
DreamBox Learning Customer Service
2.9/5
DreamBox Learning has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock DreamBox Learning's overall Customer Service score rated by its users and customers.
About DreamBox Learning's Customer Service
Address
305 - 108th Avenue, 2nd Floor, Bellevue, WA
Website
http://www.dreambox.com
Phone Number
425-637-8900
DreamBox Learning as an Employer
2.6/5
DreamBox Learning has a 2.6/5 stars for its overall company culture rated by their employees
bottom
25%
CEO of DreamBox Learning
In the Bottom 25% of Similar Sized Companies on Comparably.
Consumer vs. Employees
DreamBox Learning scored a -5 for Net Promoter Score and a -30 for Employee Net Promoter Score. NPS gauges how likely a customer of DreamBox Learning would recommend the brand to a friend. ENPS measures how likely DreamBox Learning employees would recommend working at DreamBox Learning to a friend.
Net Promoter Score
-5
NPS Score
| 39% | Promoters |
|---|---|
| 17% | Passive |
| 44% | Detractors |
Employee Net Promoter Score
-30
eNPS Score
| 29% | Promoters |
|---|---|
| 12% | Passive |
| 59% | Detractors |
