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NPS
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Brand Page
Dreamfactory
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About Dreamfactory's Brand
Brand at a Glance
3.9/5
Product Quality
3.8/5
Pricing
3.7/5
Customer Service
Dreamfactory NPS
Dreamfactory's Net Promoter Score (NPS) is a 0 with 42% Promoters, 16% Passives, and 42% Detractors. Net Promoter Score tracks whether Dreamfactory's customers would recommend using the product based on a scale of -100 to 100.
Dreamfactory Overall NPS
| 42% | Promoters |
|---|---|
| 16% | Passives |
| 42% | Detractors |
Dreamfactory NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 0 | Aug 2020 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Dreamfactory NPS by Usage
Dreamfactory's NPS was rated -16 points by customers who have used Dreamfactory's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -16 | 1 to 2 Years | -16 |
Dreamfactory Product Quality
3.9/5
Dreamfactory has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Dreamfactory Product Information
Dreamfactory serves markets in the United States, Asia, Europe, Japan, Australia, Canada, and Germany. Dreamfactory supports Web devices and offers products for medium and large sized businesses.
Dreamfactory’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Company Size
- 11-50 Employees
Languages Supported
English
German
Japanese
Irish
Product Type
Integration Software
API Management Software
Dreamfactory Pricing
Dreamfactory ROI & Value For Money
3.8/5
Dreamfactory has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Dreamfactory Pricing Plans
Dreamfactory has a pricing structure that accommodates medium and large businesses.
Who Uses Dreamfactory?
Medium Businesses
Large Enterprises
Dreamfactory Customer Service
3.7/5
Dreamfactory has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Dreamfactory's Customer Service
Website
https://www.dreamfactory.com/
