39
NPS
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DreamWorks Animation
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About DreamWorks Animation's Brand
Brand at a Glance
76%
Customer Loyalty
4.3/5
Product Quality
4/5
Pricing
4/5
Customer Service
DreamWorks Animation NPS
DreamWorks Animation's Net Promoter Score (NPS) is a 39 with 60% Promoters, 19% Passives, and 21% Detractors. Net Promoter Score tracks whether DreamWorks Animation's customers would recommend using the product based on a scale of -100 to 100.
DreamWorks Animation Overall NPS
| 60% | Promoters |
|---|---|
| 19% | Passives |
| 21% | Detractors |
DreamWorks Animation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2024 35 | Apr 2024 | 35 |
May 2024 37 | May 2024 | 37 |
Jun 2024 37 | Jun 2024 | 37 |
Oct 2024 38 | Oct 2024 | 38 |
Nov 2024 35 | Nov 2024 | 35 |
Jan 2025 36 | Jan 2025 | 36 |
Mar 2025 36 | Mar 2025 | 36 |
Apr 2025 36 | Apr 2025 | 36 |
Jun 2025 36 | Jun 2025 | 36 |
Oct 2025 38 | Oct 2025 | 38 |
Nov 2025 38 | Nov 2025 | 38 |
Dec 2025 37 | Dec 2025 | 37 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
DreamWorks Animation NPS by Gender
Male customers rated DreamWorks Animation's NPS 11 points higher than Female customers.
Male
43
DreamWorks Animation's NPS was rated 43 by Male customers on Comparably.
62%
Promoters
19%
Passives
19%
Detractors
Female
32
DreamWorks Animation's NPS was rated 32 by Female customers on Comparably.
61%
Promoters
10%
Passives
29%
Detractors
DreamWorks Animation NPS by Ethnicity
DreamWorks Animation's NPS was rated the highest by Native American customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 18 | Caucasian | 18 |
Hispanic or Latino 83 | Hispanic or Latino | 83 |
Asian or Pacific Islander 25 | Asian or Pacific Islander | 25 |
Native American 100 | Native American | 100 |
Other 66 | Other | 66 |
DreamWorks Animation NPS by Age
DreamWorks Animation's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 41-45.
DreamWorks Animation NPS by Usage
DreamWorks Animation's NPS was rated the highest by customers who have used DreamWorks Animation's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 78 | Less than 1 Year | 78 |
1 to 2 Years -25 | 1 to 2 Years | -25 |
2 to 5 Years 40 | 2 to 5 Years | 40 |
5 to 10 Years 23 | 5 to 10 Years | 23 |
Over 10 Years 28 | Over 10 Years | 28 |
DreamWorks Animation Customer Reviews
Out of the 6 DreamWorks Animation customer reviews 5 were positive and 1 was constructive. DreamWorks Animation customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
DreamWorks Animation Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of DreamWorks Animation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
DreamWorks Animation Customer Loyalty Score by Gender
Male customers rated DreamWorks Animation's Customer Loyalty score 8% higher than Female customers.
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Male
78%
Yes
Female
70%
Yes
DreamWorks Animation Customer Loyalty Score by Ethnicity
DreamWorks Animation's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of DreamWorks Animation.
67
out of 100
Caucasian
85
out of 100
Hispanic or Latino
66
out of 100
Asian or Pacific Islander
70
out of 100
Native American
85
out of 100
Other
DreamWorks Animation Customer Loyalty Score by Age
DreamWorks Animation's Customer Loyalty score was rated the highest by customers ages 36-40, and the lowest by customers ages 41-45.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 74% | 18-25 | 74% |
26-30 78% | 26-30 | 78% |
36-40 100% | 36-40 | 100% |
41-45 40% | 41-45 | 40% |
66+ 70% | 66+ | 70% |
DreamWorks Animation Customer Loyalty Score by Usage
DreamWorks Animation's Customer Loyalty score was rated the highest by customers who have used DreamWorks Animation's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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DreamWorks Animation Customer Loyalty Score by Industry
DreamWorks Animation's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Business and Consumer Services industry customers.
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DreamWorks Animation Product Quality
4.3/5
DreamWorks Animation has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
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DreamWorks Animation Product Information
DreamWorks Animation’s product quality score is a 4.3 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated DreamWorks Animation's product the highest. Reviewers from the Business and Consumer Services industry rated DreamWorks Animation the lowest at 3.9.
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Media
Sports & Entertainment
Quick Insights into DreamWorks Animation Product Quality
DreamWorks Animation's Product Quality score was rated highest by customers ages 26-30, and rated lowest by Native American customers.
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Ranked DreamWorks Animation Product Quality the Highest
Ranked DreamWorks Animation Product Quality the Lowest
DreamWorks Animation Product Quality Score by Gender
DreamWorks Animation's Product Quality score was rated 4.5 by both Female and Male customers on Comparably.
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Male
4.5/5
Female
4.5/5
DreamWorks Animation Product Quality Score by Ethnicity
DreamWorks Animation's Product Quality score was rated the highest by Other customers, and the lowest by Native American customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of DreamWorks Animation.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.4 | Caucasian | 4.4 |
Hispanic or Latino 4.6 | Hispanic or Latino | 4.6 |
Asian or Pacific Islander 4.5 | Asian or Pacific Islander | 4.5 |
Native American 3.5 | Native American | 3.5 |
Other 4.8 | Other | 4.8 |
DreamWorks Animation Product Quality Score by Age
DreamWorks Animation's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of DreamWorks Animation.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.3 | 18-25 | 4.3 |
26-30 5 | 26-30 | 5 |
36-40 4.3 | 36-40 | 4.3 |
41-45 4.4 | 41-45 | 4.4 |
66+ 3.5 | 66+ | 3.5 |
DreamWorks Animation Product Quality Score by Usage
DreamWorks Animation's Product Quality score was rated the highest by customers who have used DreamWorks Animation's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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DreamWorks Animation Product Quality Score by Industry
DreamWorks Animation's Product Quality score was rated the highest by Tech industry customers, and the lowest by Business and Consumer Services industry customers.
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DreamWorks Animation Pricing
DreamWorks Animation ROI & Value For Money
4/5
DreamWorks Animation has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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DreamWorks Animation Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Business and Consumer Services industry think that they had the lowest ROI from DreamWorks Animation.
Quick Insights into DreamWorks Animation ROI
DreamWorks Animation's ROI score was rated highest by customers ages 26-30, and rated lowest by customers from the Business and Consumer Services industry.
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Ranked DreamWorks Animation ROI the Highest
Ranked DreamWorks Animation ROI the Lowest
DreamWorks Animation ROI Score by Gender
Male customers rated DreamWorks Animation's ROI score 0.4 stars higher than Female customers.
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Male
4.3/5
Female
3.9/5
DreamWorks Animation ROI Score by Ethnicity
DreamWorks Animation's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of DreamWorks Animation.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
Hispanic or Latino 4.6 | Hispanic or Latino | 4.6 |
Asian or Pacific Islander 3.8 | Asian or Pacific Islander | 3.8 |
Native American 4.6 | Native American | 4.6 |
Other 4 | Other | 4 |
DreamWorks Animation ROI Score by Age
DreamWorks Animation's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of DreamWorks Animation.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.9 | 18-25 | 3.9 |
26-30 4.9 | 26-30 | 4.9 |
36-40 4.1 | 36-40 | 4.1 |
41-45 4.1 | 41-45 | 4.1 |
66+ 3.5 | 66+ | 3.5 |
DreamWorks Animation ROI Score by Usage
DreamWorks Animation's ROI score was rated the highest by customers who have used DreamWorks Animation's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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DreamWorks Animation ROI Score by Industry
DreamWorks Animation's ROI score was rated the highest by Tech industry customers, and the lowest by Business and Consumer Services industry customers.
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DreamWorks Animation Customer Satisfaction (CSAT)
DreamWorks Animation Customer Satisfaction (CSAT) Score
78 / 100
DreamWorks Animation has an overall Customer Satisfaction score of 78 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
53%
Satisfied
25%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
2%
Very Dissatisfied
5%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into DreamWorks Animation Customer Satisfaction
DreamWorks Animation's Customer Satisfaction score was rated highest by customers who have used DreamWorks Animation's products/services for 2 to 5 Years, and rated lowest by customers who have used DreamWorks Animation's products/services for 1 to 2 Years.
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Ranked DreamWorks Animation Customer Satisfaction the Highest
Ranked DreamWorks Animation Customer Satisfaction the Lowest
DreamWorks Animation Customer Satisfaction Score by Gender
Male customers rated DreamWorks Animation's Customer Satisfaction score 10 points higher than Female customers.
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86 / 100
MaleVery Satisfied | 65% | |
|---|---|---|
Satisfied | 21% | |
Neither Satisfied nor Dissatisfied | 7% | |
Dissatisfied | 7% | |
Very Dissatisfied | 0% |
76 / 100
FemaleVery Satisfied | 63% | |
|---|---|---|
Satisfied | 13% | |
Neither Satisfied nor Dissatisfied | 24% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
DreamWorks Animation Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
DreamWorks Animation's Customer Satisfaction (CSAT) score was rated 64% according to Caucasian users and customers.
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64 / 100
Very Satisfied
55%
Satisfied
9%
Neither Satisfied nor Dissatisfied
36%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Hispanic or Latino
DreamWorks Animation's Customer Satisfaction (CSAT) score was rated 100% according to Hispanic or Latino users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of DreamWorks Animation.
100 / 100
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
DreamWorks Animation's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of DreamWorks Animation.
100 / 100
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
DreamWorks Animation's Customer Satisfaction (CSAT) score was rated 80% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of DreamWorks Animation.
80 / 100
Very Satisfied
80%
Satisfied
0%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
0%
DreamWorks Animation Customer Satisfaction Score by Age
DreamWorks Animation's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of DreamWorks Animation.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 82% | |||||||||||||||
| 26-30 | 100% | |||||||||||||||
| 36-40 | 100% | |||||||||||||||
| 41-45 | 60% |
DreamWorks Animation Customer Satisfaction Score by Usage
DreamWorks Animation's Customer Satisfaction score was rated the highest by customers who have used DreamWorks Animation's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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DreamWorks Animation Customer Satisfaction Score by Industry
DreamWorks Animation's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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}DreamWorks Animation Customer Service
4/5
DreamWorks Animation has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About DreamWorks Animation's Customer Service
Address
1000 Flower Street, 91201
Website
http://www.dreamworksanimation.com
Phone Number
818-695-5000
DreamWorks Animation's Social Links
Quick Insights into DreamWorks Animation Customer Service
DreamWorks Animation's Customer Service score was rated highest by customers ages 26-30, and rated lowest by customers who have used DreamWorks Animation's products/services for 1 to 2 Years.
Sign Up to unlock insights into how customers have ranked DreamWorks Animation's Customer Service score.
Ranked DreamWorks Animation Customer Service the Highest
Ranked DreamWorks Animation Customer Service the Lowest
DreamWorks Animation Customer Service Score by Gender
Male customers rated DreamWorks Animation's Customer Service score 0.4 stars higher than Female customers.
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Male
4.3/5
Female
3.9/5
DreamWorks Animation Customer Service Score by Ethnicity
DreamWorks Animation's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Native American customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of DreamWorks Animation.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
Hispanic or Latino 4.6 | Hispanic or Latino | 4.6 |
Asian or Pacific Islander 4 | Asian or Pacific Islander | 4 |
Native American 3.6 | Native American | 3.6 |
Other 4.4 | Other | 4.4 |
DreamWorks Animation Customer Service Score by Age
DreamWorks Animation's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of DreamWorks Animation.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.9 | 18-25 | 3.9 |
26-30 4.9 | 26-30 | 4.9 |
36-40 4.8 | 36-40 | 4.8 |
41-45 3.6 | 41-45 | 3.6 |
66+ 3.5 | 66+ | 3.5 |
DreamWorks Animation Customer Service Score by Usage
DreamWorks Animation's Customer Service score was rated the highest by customers who have used DreamWorks Animation's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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DreamWorks Animation Customer Service Score by Industry
DreamWorks Animation's Customer Service score was rated the highest by Tech industry customers, and the lowest by Business and Consumer Services industry customers.
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DreamWorks Animation as an Employer
3.2/5
DreamWorks Animation has a 3.2/5 stars for its overall company culture rated by their employees
bottom
45%
CEO of DreamWorks Animation
In the Bottom 45% of Similar Sized Companies on Comparably.
Consumer vs. Employees
DreamWorks Animation scored a 39 for Net Promoter Score and a -5 for Employee Net Promoter Score. NPS gauges how likely a customer of DreamWorks Animation would recommend the brand to a friend. ENPS measures how likely DreamWorks Animation employees would recommend working at DreamWorks Animation to a friend.
Net Promoter Score
39
NPS Score
| 60% | Promoters |
|---|---|
| 19% | Passive |
| 21% | Detractors |
Employee Net Promoter Score
-5
eNPS Score
| 38% | Promoters |
|---|---|
| 19% | Passive |
| 43% | Detractors |
