-25
NPS
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DrFirst
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About DrFirst's Brand
Leading in e-prescribing, EHR, health IT
Brand at a Glance
10%
Customer Loyalty
3.4/5
Product Quality
3.2/5
Pricing
3.2/5
Customer Service
DrFirst NPS
DrFirst's Net Promoter Score (NPS) is a -25 with 25% Promoters, 25% Passives, and 50% Detractors. Net Promoter Score tracks whether DrFirst's customers would recommend using the product based on a scale of -100 to 100.
DrFirst Overall NPS
| 25% | Promoters |
|---|---|
| 25% | Passives |
| 50% | Detractors |
DrFirst NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 100 | Oct 2022 | 100 |
May 2023 50 | May 2023 | 50 |
Nov 2024 0 | Nov 2024 | 0 |
Mar 2025 -25 | Mar 2025 | -25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
DrFirst Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of DrFirst users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
DrFirst Product Quality
3.4/5
DrFirst has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock DrFirst's overall Product Quality score rated by its users and customers.
DrFirst Product Information
DrFirst’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://drfirst.com
- Company Size
- 201-500 Employees
Industry
Tech
Enterprise
Healthcare
SaaS
DrFirst Pricing
DrFirst ROI & Value For Money
3.2/5
DrFirst has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock DrFirst's overall ROI score rated by its users and customers.
DrFirst Customer Satisfaction (CSAT)
DrFirst Customer Satisfaction (CSAT) Score
67 / 100
DrFirst has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
DrFirst Customer Service
3.2/5
DrFirst has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock DrFirst's overall Customer Service score rated by its users and customers.
About DrFirst's Customer Service
Address
9420 Key West Ave, Suite 230, Rockville, MD
Website
http://drfirst.com
Phone Number
(888) 271-9898
DrFirst as an Employer
4.3/5
DrFirst has a 4.3/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
DrFirst scored a -25 for Net Promoter Score and a -33 for Employee Net Promoter Score. NPS gauges how likely a customer of DrFirst would recommend the brand to a friend. ENPS measures how likely DrFirst employees would recommend working at DrFirst to a friend.
Net Promoter Score
-25
NPS Score
| 25% | Promoters |
|---|---|
| 25% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-33
eNPS Score
| 25% | Promoters |
|---|---|
| 17% | Passive |
| 58% | Detractors |
