100
NPS
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Drinker Biddle & Reath LLP
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About Drinker Biddle & Reath LLP's Brand
Drinker Biddle & Reath A full service firm with 620 lawyers in 12 offices.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
3/5
Pricing
4/5
Customer Service
Drinker Biddle & Reath LLP NPS
Drinker Biddle & Reath LLP's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Drinker Biddle & Reath LLP's customers would recommend using the product based on a scale of -100 to 100.
Drinker Biddle & Reath LLP Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Drinker Biddle & Reath LLP NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 100 | Jan 2023 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Drinker Biddle & Reath LLP Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Drinker Biddle & Reath LLP users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Drinker Biddle & Reath LLP Product Quality
5/5
Drinker Biddle & Reath LLP has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Drinker Biddle & Reath LLP Product Information
Drinker Biddle & Reath LLP’s product quality score is a 5 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Business Services
Government & Legal
Drinker Biddle & Reath LLP Pricing
Drinker Biddle & Reath LLP ROI & Value For Money
3/5
Drinker Biddle & Reath LLP has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Drinker Biddle & Reath LLP Customer Satisfaction (CSAT)
Drinker Biddle & Reath LLP Customer Satisfaction (CSAT) Score
100 / 100
Drinker Biddle & Reath LLP has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Drinker Biddle & Reath LLP Customer Service
4/5
Drinker Biddle & Reath LLP has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Drinker Biddle & Reath LLP's Customer Service
Address
One Logan Square, Ste. 2000, Philadelphia, PA
Website
http://www.drinkerbiddle.com/
Phone Number
2159882757
Drinker Biddle & Reath LLP as an Employer
3.8/5
Drinker Biddle & Reath LLP has a 3.8/5 stars for its overall company culture rated by their employees
bottom
45%
CEO of Drinker Biddle & Reath LLP
In the Bottom 45% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Drinker Biddle & Reath LLP scored a 100 for Net Promoter Score and a -25 for Employee Net Promoter Score. NPS gauges how likely a customer of Drinker Biddle & Reath LLP would recommend the brand to a friend. ENPS measures how likely Drinker Biddle & Reath LLP employees would recommend working at Drinker Biddle & Reath LLP to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-25
eNPS Score
| 25% | Promoters |
|---|---|
| 25% | Passive |
| 50% | Detractors |
