41
NPS
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Drive Medical
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About Drive Medical's Brand
Drive Medical is one of the fastest growing global distributors of durable medical equipment.
Brand at a Glance
77%
Customer Loyalty
3.6/5
Product Quality
3.6/5
Pricing
3.7/5
Customer Service
Drive Medical CMO
Drive Medical NPS
Drive Medical's Net Promoter Score (NPS) is a 41 with 58% Promoters, 25% Passives, and 17% Detractors. Net Promoter Score tracks whether Drive Medical's customers would recommend using the product based on a scale of -100 to 100.
Drive Medical Overall NPS
| 58% | Promoters |
|---|---|
| 25% | Passives |
| 17% | Detractors |
Drive Medical NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 100 | Oct 2021 | 100 |
Dec 2022 50 | Dec 2022 | 50 |
Feb 2023 75 | Feb 2023 | 75 |
Apr 2023 80 | Apr 2023 | 80 |
May 2023 49 | May 2023 | 49 |
Jun 2023 29 | Jun 2023 | 29 |
Oct 2023 37 | Oct 2023 | 37 |
Jul 2024 33 | Jul 2024 | 33 |
Sep 2024 30 | Sep 2024 | 30 |
Jun 2025 36 | Jun 2025 | 36 |
Aug 2025 42 | Aug 2025 | 42 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Drive Medical NPS by Gender
Drive Medical's NPS was rated 0 by Female customers on Comparably.
Female
0
Drive Medical's NPS was rated by Female customers on Comparably.
33%
Promoters
34%
Passives
33%
Detractors
Male
N/A
Drive Medical's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Drive Medical Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of Drive Medical users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Drive Medical Customer Loyalty Score by Gender
Drive Medical's Customer Loyalty score was rated 70 by Female customers on Comparably.
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Female
70%
Yes
Male
N/A
Yes
Drive Medical Product Quality
3.6/5
Drive Medical has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Drive Medical Product Information
Drive Medical’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- http://www.drivemedical.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Hardware and Devices
Healthcare
Quick Insights into Drive Medical Product Quality
Drive Medical's Product Quality score was rated highest by Female customers.
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Ranked Drive Medical Product Quality the Highest
Drive Medical Product Quality Score by Gender
Drive Medical's Product Quality score was rated 3.1 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Drive Medical.
Female
3.1/5
Male
N/A
Drive Medical Pricing
Drive Medical ROI & Value For Money
3.6/5
Drive Medical has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Quick Insights into Drive Medical ROI
Drive Medical's ROI score was rated highest by Female customers.
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Ranked Drive Medical ROI the Highest
Drive Medical ROI Score by Gender
Drive Medical's ROI score was rated 3.3 by Female customers on Comparably.
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Female
3.3/5
Male
N/A
Drive Medical Customer Satisfaction (CSAT)
Drive Medical Customer Satisfaction (CSAT) Score
80 / 100
Drive Medical has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
60%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Drive Medical Customer Satisfaction
Drive Medical's Customer Satisfaction score was rated highest by Female customers.
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Ranked Drive Medical Customer Satisfaction the Highest
Drive Medical Customer Satisfaction Score by Gender
Drive Medical's Customer Satisfaction score was rated 67 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Drive Medical.
67 / 100
FemaleVery Satisfied | 34% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
Drive Medical Customer Service
3.7/5
Drive Medical has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Drive Medical's Customer Service
Address
99 Seaview Boulevard, Port Washington, NY
Website
http://www.drivemedical.com/
Phone Number
(866)694-5085
Quick Insights into Drive Medical Customer Service
Drive Medical's Customer Service score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked Drive Medical's Customer Service score.
Ranked Drive Medical Customer Service the Highest
Drive Medical Customer Service Score by Gender
Drive Medical's Customer Service score was rated 3.3 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Drive Medical.
Female
3.3/5
Male
N/A
Drive Medical as an Employer
2.4/5
Drive Medical has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Drive Medical scored a 41 for Net Promoter Score and a -37 for Employee Net Promoter Score. NPS gauges how likely a customer of Drive Medical would recommend the brand to a friend. ENPS measures how likely Drive Medical employees would recommend working at Drive Medical to a friend.
Net Promoter Score
41
NPS Score
| 58% | Promoters |
|---|---|
| 25% | Passive |
| 17% | Detractors |
Employee Net Promoter Score
-37
eNPS Score
| 27% | Promoters |
|---|---|
| 9% | Passive |
| 64% | Detractors |
