0
NPS
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Brand Page
Drive Shack
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About Drive Shack's Brand
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
4/5
Customer Service
Drive Shack NPS
Drive Shack's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether Drive Shack's customers would recommend using the product based on a scale of -100 to 100.
Drive Shack Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
Drive Shack NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2024 0 | Jun 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Drive Shack Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Drive Shack users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Drive Shack Product Quality
4/5
Drive Shack has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Drive Shack's overall Product Quality score rated by its users and customers.
Drive Shack Product Information
Drive Shack’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.driveshack.com/
- Company Size
- 5,001-10,000 Employees
Drive Shack Pricing
Drive Shack ROI & Value For Money
4/5
Drive Shack has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Drive Shack's overall ROI score rated by its users and customers.
Drive Shack Customer Satisfaction (CSAT)
Drive Shack Customer Satisfaction (CSAT) Score
100 / 100
Drive Shack has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Drive Shack Customer Service
4/5
Drive Shack has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Drive Shack's overall Customer Service score rated by its users and customers.
About Drive Shack's Customer Service
Website
http://www.driveshack.com/
Consumer vs. Employees
Drive Shack scored a 0 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Drive Shack would recommend the brand to a friend. ENPS measures how likely Drive Shack employees would recommend working at Drive Shack to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
