34
NPS
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Brand Page
Driver
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About Driver's Brand
We are a genomics-driven cancer drug accelerator that analyzes patient tumors to connect people with personalized medicine.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Driver NPS
Driver's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether Driver's customers would recommend using the product based on a scale of -100 to 100.
Driver Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
Driver NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 -100 | Oct 2022 | -100 |
Sep 2025 0 | Sep 2025 | 0 |
Oct 2026 33 | Oct 2026 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Driver Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Driver users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Driver Product Quality
5/5
Driver has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Driver's overall Product Quality score rated by its users and customers.
Driver Product Information
Driver’s product quality score is a 5 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Driver Pricing
Driver ROI & Value For Money
5/5
Driver has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Driver's overall ROI score rated by its users and customers.
Driver Customer Satisfaction (CSAT)
Driver Customer Satisfaction (CSAT) Score
100 / 100
Driver has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Driver Customer Service
5/5
Driver has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Driver's overall Customer Service score rated by its users and customers.
About Driver's Customer Service
Address
San Francisco, CA
Website
https://www.linkedin.com/company/driver
Driver as an Employer
Consumer vs. Employees
Driver scored a 34 for Net Promoter Score and a 24 for Employee Net Promoter Score. NPS gauges how likely a customer of Driver would recommend the brand to a friend. ENPS measures how likely Driver employees would recommend working at Driver to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
24
eNPS Score
| 62% | Promoters |
|---|---|
| 0% | Passive |
| 38% | Detractors |
