33
NPS
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Brand Page
Droga5
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About Droga5 Brand
Droga5 is an independent advertising network.
Brand at a Glance
79%
Customer Loyalty
3.7/5
Product Quality
3.9/5
Pricing
4/5
Customer Service
Droga5 CMO
Droga5 NPS
Droga5's Net Promoter Score (NPS) is a 33 with 50% Promoters, 33% Passives, and 17% Detractors. Net Promoter Score tracks whether Droga5's customers would recommend using the product based on a scale of -100 to 100.
Droga5 Overall NPS
| 50% | Promoters |
|---|---|
| 33% | Passives |
| 17% | Detractors |
Droga5 NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2020 0 | Mar 2020 | 0 |
May 2020 50 | May 2020 | 50 |
Feb 2021 66 | Feb 2021 | 66 |
Aug 2021 40 | Aug 2021 | 40 |
Nov 2021 34 | Nov 2021 | 34 |
Feb 2022 43 | Feb 2022 | 43 |
May 2022 44 | May 2022 | 44 |
Jul 2022 30 | Jul 2022 | 30 |
Dec 2022 36 | Dec 2022 | 36 |
Feb 2023 34 | Feb 2023 | 34 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Droga5 Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of Droga5 users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Droga5 Product Quality
3.7/5
Droga5 has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Droga5 overall Product Quality score rated by its users and customers.
Droga5 Product Information
Droga5’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.droga5.com
- Company Size
- 501-1,000 Employees
Industry
Tech
AdTech
Droga5 Pricing
Droga5 ROI & Value For Money
3.9/5
Droga5 has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Droga5 Customer Satisfaction (CSAT)
Droga5 Customer Satisfaction (CSAT) Score
83 / 100
Droga5 has an overall Customer Satisfaction score of 83 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
50%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Droga5 Customer Service
4/5
Droga5 has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Droga5's Customer Service
Address
New York City, NY 10003
Website
http://www.droga5.com
Phone Number
917-237-8888
Droga5 as an Employer
2.6/5
Droga5 has a 2.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Droga5 scored a 33 for Net Promoter Score and a 30 for Employee Net Promoter Score. NPS gauges how likely a customer of Droga5 would recommend the brand to a friend. ENPS measures how likely Droga5 employees would recommend working at Droga5 to a friend.
Net Promoter Score
33
NPS Score
| 50% | Promoters |
|---|---|
| 33% | Passive |
| 17% | Detractors |
Employee Net Promoter Score
30
eNPS Score
| 60% | Promoters |
|---|---|
| 10% | Passive |
| 30% | Detractors |
