100
NPS
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Brand Page
DroneSense
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About DroneSense's Brand
Intelligent drone platform enabling advanced flight planning and control for safe autonomous drone operations.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
DroneSense NPS
DroneSense's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether DroneSense's customers would recommend using the product based on a scale of -100 to 100.
DroneSense Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
DroneSense NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2024 100 | May 2024 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
DroneSense Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of DroneSense users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
DroneSense Product Quality
5/5
DroneSense has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock DroneSense's overall Product Quality score rated by its users and customers.
DroneSense Product Information
DroneSense’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.dronesense.com
- Company Size
- 11-50 Employees
DroneSense Pricing
DroneSense ROI & Value For Money
5/5
DroneSense has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock DroneSense's overall ROI score rated by its users and customers.
DroneSense Customer Satisfaction (CSAT)
DroneSense Customer Satisfaction (CSAT) Score
100 / 100
DroneSense has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
DroneSense Customer Service
5/5
DroneSense has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock DroneSense's overall Customer Service score rated by its users and customers.
About DroneSense's Customer Service
Address
301 Congress Ave, Austin, TX
Website
http://www.dronesense.com
Phone Number
+1 (512) 380-1050
Consumer vs. Employees
DroneSense scored a 100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of DroneSense would recommend the brand to a friend. ENPS measures how likely DroneSense employees would recommend working at DroneSense to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
