-50
NPS
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Brand Page
DrugDev
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About DrugDev's Brand
Cloud technology based solutions that enable better clinical trials.
Brand at a Glance
55%
Customer Loyalty
2/5
Product Quality
2.2/5
Pricing
2.5/5
Customer Service
DrugDev NPS
DrugDev's Net Promoter Score (NPS) is a -50 with 0% Promoters, 50% Passives, and 50% Detractors. Net Promoter Score tracks whether DrugDev's customers would recommend using the product based on a scale of -100 to 100.
DrugDev Overall NPS
| 0% | Promoters |
|---|---|
| 50% | Passives |
| 50% | Detractors |
DrugDev NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 -100 | Jul 2022 | -100 |
Apr 2023 -50 | Apr 2023 | -50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
DrugDev Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of DrugDev users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
DrugDev Product Quality
2/5
DrugDev has an overall Product Quality score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock DrugDev's overall Product Quality score rated by its users and customers.
DrugDev Product Information
DrugDev’s product quality score is a 2 out of 5 as rated by its users and customers.
- Website
- http://www.drugdev.org
- Company Size
- 201-500 Employees
Industry
Tech
Biotech and Pharmaceuticals
Healthcare
DrugDev Pricing
DrugDev ROI & Value For Money
2.2/5
DrugDev has a value for money and ROI score of 2.2 out of 5 stars rated by its users and customers.
Sign Up to unlock DrugDev's overall ROI score rated by its users and customers.
DrugDev Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
50%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
DrugDev Customer Service
2.5/5
DrugDev has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock DrugDev's overall Customer Service score rated by its users and customers.
About DrugDev's Customer Service
Address
1170 Devon Park Drive, Suite 300, Wayne, PA
Website
http://www.drugdev.org
Phone Number
44 20 8741 0918
DrugDev as an Employer
2.4/5
DrugDev has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
DrugDev scored a -50 for Net Promoter Score and a -67 for Employee Net Promoter Score. NPS gauges how likely a customer of DrugDev would recommend the brand to a friend. ENPS measures how likely DrugDev employees would recommend working at DrugDev to a friend.
Net Promoter Score
-50
NPS Score
| 0% | Promoters |
|---|---|
| 50% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-67
eNPS Score
| 0% | Promoters |
|---|---|
| 33% | Passive |
| 67% | Detractors |
