-71
NPS
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DS Services of America
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About DS Services of America's Brand
DS Services of America, Inc. provides bottled water and water filtration coolers for homes, offices,
Brand at a Glance
75%
Customer Loyalty
1.5/5
Product Quality
1.6/5
Pricing
1.6/5
Customer Service
DS Services of America NPS
DS Services of America's Net Promoter Score (NPS) is a -71 with 13% Promoters, 3% Passives, and 84% Detractors. Net Promoter Score tracks whether DS Services of America's customers would recommend using the product based on a scale of -100 to 100.
DS Services of America Overall NPS
| 13% | Promoters |
|---|---|
| 3% | Passives |
| 84% | Detractors |
DS Services of America NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 -90 | Jun 2021 | -90 |
Jul 2021 -93 | Jul 2021 | -93 |
Aug 2021 -94 | Aug 2021 | -94 |
Oct 2021 -94 | Oct 2021 | -94 |
Nov 2021 -85 | Nov 2021 | -85 |
Jun 2022 -87 | Jun 2022 | -87 |
Aug 2023 -87 | Aug 2023 | -87 |
Jan 2024 -87 | Jan 2024 | -87 |
Apr 2024 -74 | Apr 2024 | -74 |
May 2024 -70 | May 2024 | -70 |
Jul 2024 -70 | Jul 2024 | -70 |
Jul 2025 -72 | Jul 2025 | -72 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
DS Services of America NPS by Gender
DS Services of America's NPS was rated -66 by both Female and Male customers on Comparably.
Male
-66
DS Services of America's NPS was rated -66 by Male customers on Comparably.
17%
Promoters
0%
Passives
83%
Detractors
Female
-66
DS Services of America's NPS was rated -66 by Female customers on Comparably.
17%
Promoters
0%
Passives
83%
Detractors
DS Services of America NPS by Ethnicity
DS Services of America's NPS was rated the highest by African American/Black customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
African American/Black 100 | African American/Black | 100 |
Other -100 | Other | -100 |
DS Services of America NPS by Age
DS Services of America's NPS was rated the highest by customers ages 56-60, and the lowest by customers ages 61-65.
DS Services of America NPS by Usage
DS Services of America's NPS was rated the highest by customers who have used DS Services of America's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -100 | 1 to 2 Years | -100 |
2 to 5 Years -100 | 2 to 5 Years | -100 |
5 to 10 Years -34 | 5 to 10 Years | -34 |
Over 10 Years -20 | Over 10 Years | -20 |
DS Services of America Customer Reviews
Out of the 3 DS Services of America customer reviews 0 were positive and 3 were constructive. DS Services of America customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
DS Services of America Customer Loyalty
75%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
75% of DS Services of America users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
DS Services of America Customer Loyalty Score by Gender
Female customers rated DS Services of America's Customer Loyalty score 8% higher than Male customers.
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Male
70%
Yes
Female
78%
Yes
DS Services of America Customer Loyalty Score by Ethnicity
DS Services of America's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of DS Services of America.
100
out of 100
Caucasian
70
out of 100
African American/Black
70
out of 100
Other
DS Services of America Customer Loyalty Score by Age
DS Services of America's Customer Loyalty score was rated the highest by customers ages 61-65, and the lowest by customers ages 46-50.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
46-50 78% | 46-50 | 78% |
56-60 82% | 56-60 | 82% |
61-65 100% | 61-65 | 100% |
DS Services of America Customer Loyalty Score by Usage
DS Services of America's Customer Loyalty score was rated the highest by customers who have used DS Services of America's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
DS Services of America Customer Loyalty Score by Industry
DS Services of America's Customer Loyalty score was rated 40% by Healthcare, Hospitals and Medicine industry customers.
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DS Services of America Product Quality
1.5/5
DS Services of America has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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DS Services of America Product Information
DS Services of America’s product quality score is a 1.5 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated DS Services of America's product the highest.
- Website
- http://water.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Business Services
Food and Beverages
Quick Insights into DS Services of America Product Quality
DS Services of America's Product Quality score was rated highest by African American/Black customers, and rated lowest by Other customers.
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Ranked DS Services of America Product Quality the Highest
Ranked DS Services of America Product Quality the Lowest
DS Services of America Product Quality Score by Gender
DS Services of America's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of DS Services of America.
Male
1.5/5
Female
1.5/5
DS Services of America Product Quality Score by Ethnicity
DS Services of America's Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of DS Services of America.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 4.6 | African American/Black | 4.6 |
Other 1.5 | Other | 1.5 |
DS Services of America Product Quality Score by Age
DS Services of America's Product Quality score was rated the highest by customers ages 56-60, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of DS Services of America.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 1.5 | 46-50 | 1.5 |
56-60 2.3 | 56-60 | 2.3 |
61-65 1.5 | 61-65 | 1.5 |
DS Services of America Product Quality Score by Usage
DS Services of America's Product Quality score was rated the highest by customers who have used DS Services of America's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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DS Services of America Product Quality Score by Industry
DS Services of America's Product Quality score was rated 1.5 stars by Healthcare, Hospitals and Medicine industry customers.
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DS Services of America Pricing
DS Services of America ROI & Value For Money
1.6/5
DS Services of America has a value for money and ROI score of 1.6 out of 5 stars rated by its users and customers.
Sign Up to unlock DS Services of America's overall ROI score rated by its users and customers.
DS Services of America Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.
Quick Insights into DS Services of America ROI
DS Services of America's ROI score was rated highest by African American/Black customers, and rated lowest by Other customers.
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Ranked DS Services of America ROI the Highest
Ranked DS Services of America ROI the Lowest
DS Services of America ROI Score by Gender
DS Services of America's ROI score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of DS Services of America.
Male
1.5/5
Female
1.5/5
DS Services of America ROI Score by Ethnicity
DS Services of America's ROI score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of DS Services of America.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 4.8 | African American/Black | 4.8 |
Other 1.5 | Other | 1.5 |
DS Services of America ROI Score by Age
DS Services of America's ROI score was rated the highest by customers ages 56-60, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full ROI by Age data of DS Services of America.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 1.5 | 46-50 | 1.5 |
56-60 2.8 | 56-60 | 2.8 |
61-65 1.5 | 61-65 | 1.5 |
DS Services of America ROI Score by Usage
DS Services of America's ROI score was rated the highest by customers who have used DS Services of America's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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DS Services of America ROI Score by Industry
DS Services of America's ROI score was rated 1.5 stars by Healthcare, Hospitals and Medicine industry customers.
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DS Services of America Customer Satisfaction (CSAT)
DS Services of America Customer Satisfaction (CSAT) Score
24 / 100
DS Services of America has an overall Customer Satisfaction score of 24 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
18%
Satisfied
6%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
0%
Very Dissatisfied
71%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into DS Services of America Customer Satisfaction
DS Services of America's Customer Satisfaction score was rated highest by African American/Black customers, and rated lowest by Female customers.
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Ranked DS Services of America Customer Satisfaction the Highest
Ranked DS Services of America Customer Satisfaction the Lowest
DS Services of America Customer Satisfaction Score by Gender
Male customers rated DS Services of America's Customer Satisfaction score 4 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of DS Services of America.
33 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 67% |
29 / 100
FemaleVery Satisfied | 29% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 71% |
DS Services of America Customer Satisfaction Score by Ethnicity
CSAT according to African American/Black
DS Services of America's Customer Satisfaction (CSAT) score was rated 100% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of DS Services of America.
100 / 100
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
DS Services of America Customer Satisfaction Score by Age
DS Services of America's Customer Satisfaction score was rated 50 points by customers ages 56-60 on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 56-60 | 50% |
DS Services of America Customer Satisfaction Score by Usage
DS Services of America's Customer Satisfaction score was rated 0 points by customers who have used DS Services of America's products/services for 2 to 5 Years.
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DS Services of America Customer Service
1.6/5
DS Services of America has an overall Customer Service score of 1.6 out of 5 stars rated by its users and customers.
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About DS Services of America's Customer Service
Address
5660 New Northside Dr, Atlanta, GA
Website
http://water.com/
Phone Number
(770) 933-1400
Quick Insights into DS Services of America Customer Service
DS Services of America's Customer Service score was rated highest by African American/Black customers, and rated lowest by Other customers.
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Ranked DS Services of America Customer Service the Highest
Ranked DS Services of America Customer Service the Lowest
DS Services of America Customer Service Score by Gender
DS Services of America's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of DS Services of America.
Male
1.5/5
Female
1.5/5
DS Services of America Customer Service Score by Ethnicity
DS Services of America's Customer Service score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of DS Services of America.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 5 | African American/Black | 5 |
Other 1.5 | Other | 1.5 |
DS Services of America Customer Service Score by Age
DS Services of America's Customer Service score was rated the highest by customers ages 56-60, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of DS Services of America.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
46-50 1.5 | 46-50 | 1.5 |
56-60 2.4 | 56-60 | 2.4 |
61-65 1.5 | 61-65 | 1.5 |
DS Services of America Customer Service Score by Usage
DS Services of America's Customer Service score was rated the highest by customers who have used DS Services of America's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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DS Services of America Customer Service Score by Industry
DS Services of America's Customer Service score was rated 1.5 stars by Healthcare, Hospitals and Medicine industry customers.
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DS Services of America as an Employer
2.4/5
DS Services of America has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
CEO of DS Services of America
In the Bottom 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
DS Services of America scored a -71 for Net Promoter Score and a -51 for Employee Net Promoter Score. NPS gauges how likely a customer of DS Services of America would recommend the brand to a friend. ENPS measures how likely DS Services of America employees would recommend working at DS Services of America to a friend.
Net Promoter Score
-71
NPS Score
| 13% | Promoters |
|---|---|
| 3% | Passive |
| 84% | Detractors |
Employee Net Promoter Score
-51
eNPS Score
| 12% | Promoters |
|---|---|
| 25% | Passive |
| 63% | Detractors |
