-9
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
DSI Systems Inc.
Marketing or Exec? Claim Your Free Account
About DSI Systems Inc. Brand
"DSI Systems??distributes satellite and consumer electronics equipment such as TV, radio,??projection equipment and ??much more."
Brand at a Glance
64%
Customer Loyalty
2.6/5
Product Quality
2.8/5
Pricing
2.5/5
Customer Service
DSI Systems Inc. NPS
DSI Systems Inc.'s Net Promoter Score (NPS) is a -9 with 36% Promoters, 19% Passives, and 45% Detractors. Net Promoter Score tracks whether DSI Systems Inc.'s customers would recommend using the product based on a scale of -100 to 100.
DSI Systems Inc. Overall NPS
| 36% | Promoters |
|---|---|
| 19% | Passives |
| 45% | Detractors |
DSI Systems Inc. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 100 | Feb 2022 | 100 |
Apr 2022 0 | Apr 2022 | 0 |
Jan 2023 -33 | Jan 2023 | -33 |
Apr 2023 -50 | Apr 2023 | -50 |
Aug 2023 -60 | Aug 2023 | -60 |
Sep 2023 -33 | Sep 2023 | -33 |
Jan 2024 -29 | Jan 2024 | -29 |
May 2024 -25 | May 2024 | -25 |
Jun 2025 -11 | Jun 2025 | -11 |
Jul 2025 -20 | Jul 2025 | -20 |
Oct 2025 -9 | Oct 2025 | -9 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
DSI Systems Inc. Customer Loyalty
64%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
64% of DSI Systems Inc. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
DSI Systems Inc. Product Quality
2.6/5
DSI Systems Inc. has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock DSI Systems Inc. overall Product Quality score rated by its users and customers.
DSI Systems Inc. Product Information
DSI Systems Inc.’s product quality score is a 2.6 out of 5 as rated by its users and customers.
- Website
- www.dsisystemsinc.com
- Company Size
- 51-200 Employees
Industry
Tech
Business Services
Hardware and Devices
DSI Systems Inc. Pricing
DSI Systems Inc. ROI & Value For Money
2.8/5
DSI Systems Inc. has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock DSI Systems Inc. overall ROI score rated by its users and customers.
DSI Systems Inc. Customer Satisfaction (CSAT)
DSI Systems Inc. Customer Satisfaction (CSAT) Score
40 / 100
DSI Systems Inc. has an overall Customer Satisfaction score of 40 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
30%
Satisfied
10%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
DSI Systems Inc. Customer Service
2.5/5
DSI Systems Inc. has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock DSI Systems Inc. overall Customer Service score rated by its users and customers.
About DSI Systems Inc.'s Customer Service
Address
Urbandale, IA United States of America
Website
www.dsisystemsinc.com
DSI Systems Inc. as an Employer
3.3/5
DSI Systems Inc. has a 3.3/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
DSI Systems Inc. scored a -9 for Net Promoter Score and a 14 for Employee Net Promoter Score. NPS gauges how likely a customer of DSI Systems Inc. would recommend the brand to a friend. ENPS measures how likely DSI Systems Inc. employees would recommend working at DSI Systems Inc. to a friend.
Net Promoter Score
-9
NPS Score
| 36% | Promoters |
|---|---|
| 19% | Passive |
| 45% | Detractors |
Employee Net Promoter Score
14
eNPS Score
| 50% | Promoters |
|---|---|
| 14% | Passive |
| 36% | Detractors |
