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NPS
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DSI Systems Inc.
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About DSI Systems Inc. Brand
"DSI Systems??distributes satellite and consumer electronics equipment such as TV, radio,??projection equipment and ??much more."
Brand at a Glance
67%
Customer Loyalty
2.8/5
Product Quality
2.9/5
Pricing
2.6/5
Customer Service
DSI Systems Inc. NPS
DSI Systems Inc.'s Net Promoter Score (NPS) is a -1 with 41% Promoters, 17% Passives, and 42% Detractors. Net Promoter Score tracks whether DSI Systems Inc.'s customers would recommend using the product based on a scale of -100 to 100.
DSI Systems Inc. Overall NPS
| 41% | Promoters |
|---|---|
| 17% | Passives |
| 42% | Detractors |
DSI Systems Inc. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 100 | Feb 2022 | 100 |
Apr 2022 0 | Apr 2022 | 0 |
Jan 2023 -33 | Jan 2023 | -33 |
Apr 2023 -50 | Apr 2023 | -50 |
Aug 2023 -60 | Aug 2023 | -60 |
Sep 2023 -33 | Sep 2023 | -33 |
Jan 2024 -29 | Jan 2024 | -29 |
May 2024 -25 | May 2024 | -25 |
Jun 2025 -11 | Jun 2025 | -11 |
Jul 2025 -20 | Jul 2025 | -20 |
Oct 2025 -9 | Oct 2025 | -9 |
Feb 2026 -1 | Feb 2026 | -1 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
DSI Systems Inc. NPS by Gender
DSI Systems Inc.'s NPS was rated 0 by Male customers on Comparably.
Male
0
DSI Systems Inc.'s NPS was rated by Male customers on Comparably.
40%
Promoters
20%
Passives
40%
Detractors
Female
N/A
DSI Systems Inc.'s NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
DSI Systems Inc. Customer Loyalty
67%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
67% of DSI Systems Inc. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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DSI Systems Inc. Customer Loyalty Score by Gender
DSI Systems Inc.'s Customer Loyalty score was rated 82 by Male customers on Comparably.
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Male
82%
Yes
Female
N/A
Yes
DSI Systems Inc. Product Quality
2.8/5
DSI Systems Inc. has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
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DSI Systems Inc. Product Information
DSI Systems Inc.’s product quality score is a 2.8 out of 5 as rated by its users and customers.
- Website
- www.dsisystemsinc.com
- Company Size
- 51-200 Employees
Industry
Tech
Business Services
Hardware and Devices
Quick Insights into DSI Systems Inc. Product Quality
DSI Systems Inc.'s Product Quality score was rated highest by Male customers.
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Ranked DSI Systems Inc. Product Quality the Highest
DSI Systems Inc. Product Quality Score by Gender
DSI Systems Inc.'s Product Quality score was rated 3 by Male customers on Comparably.
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Male
3/5
Female
N/A
DSI Systems Inc. Pricing
DSI Systems Inc. ROI & Value For Money
2.9/5
DSI Systems Inc. has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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Quick Insights into DSI Systems Inc. ROI
DSI Systems Inc.'s ROI score was rated highest by Male customers.
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Ranked DSI Systems Inc. ROI the Highest
DSI Systems Inc. ROI Score by Gender
DSI Systems Inc.'s ROI score was rated 3.2 by Male customers on Comparably.
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Male
3.2/5
Female
N/A
DSI Systems Inc. Customer Satisfaction (CSAT)
DSI Systems Inc. Customer Satisfaction (CSAT) Score
46 / 100
DSI Systems Inc. has an overall Customer Satisfaction score of 46 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
37%
Satisfied
9%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
0%
Very Dissatisfied
45%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into DSI Systems Inc. Customer Satisfaction
DSI Systems Inc.'s Customer Satisfaction score was rated highest by Male customers.
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Ranked DSI Systems Inc. Customer Satisfaction the Highest
DSI Systems Inc. Customer Satisfaction Score by Gender
DSI Systems Inc.'s Customer Satisfaction score was rated 60 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of DSI Systems Inc..
60 / 100
MaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 40% |
DSI Systems Inc. Customer Service
2.6/5
DSI Systems Inc. has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
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About DSI Systems Inc.'s Customer Service
Address
Urbandale, IA United States of America
Website
www.dsisystemsinc.com
Quick Insights into DSI Systems Inc. Customer Service
DSI Systems Inc.'s Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked DSI Systems Inc. Customer Service score.
Ranked DSI Systems Inc. Customer Service the Highest
DSI Systems Inc. Customer Service Score by Gender
DSI Systems Inc.'s Customer Service score was rated 2.9 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of DSI Systems Inc..
Male
2.9/5
Female
N/A
DSI Systems Inc. as an Employer
3.3/5
DSI Systems Inc. has a 3.3/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
DSI Systems Inc. scored a -1 for Net Promoter Score and a 9 for Employee Net Promoter Score. NPS gauges how likely a customer of DSI Systems Inc. would recommend the brand to a friend. ENPS measures how likely DSI Systems Inc. employees would recommend working at DSI Systems Inc. to a friend.
Net Promoter Score
-1
NPS Score
| 41% | Promoters |
|---|---|
| 17% | Passive |
| 42% | Detractors |
Employee Net Promoter Score
9
eNPS Score
| 48% | Promoters |
|---|---|
| 13% | Passive |
| 39% | Detractors |
