0
NPS
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Brand Page
Dstillery
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About Dstillery's Brand
Dstillery, the custom audience solutions company, empowers brands and agencies to reach their best customers across the programmatic web. Backed by our award-winning Data Science, Dstillery has earned 16 patents (and counting) for the AI technology that powers our precise, scalable solutions. Our newest innovation, ID-free Custom AI, is a privacy-by-design behavioral targeting solution that performs on par with cookies — without user tracking. Our ID-based premier product, Custom AI Audiences, is a just-for-your-brand targeting solution that continuously scores hundreds of millions of users to deliver the best audiences for your brand. To learn more, visit us at www.dstillery.com or follow us on LinkedIn.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Dstillery NPS
Dstillery's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Dstillery's customers would recommend using the product based on a scale of -100 to 100.
Dstillery Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Dstillery NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 -100 | Aug 2022 | -100 |
Oct 2023 0 | Oct 2023 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Dstillery Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Dstillery users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Dstillery Product Quality
1.5/5
Dstillery has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Dstillery's overall Product Quality score rated by its users and customers.
Dstillery Product Information
Dstillery’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- https://dstillery.com/
- Company Size
- 51-200 Employees
Industry
Tech
AdTech
SaaS
Dstillery Pricing
Dstillery ROI & Value For Money
1.5/5
Dstillery has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Dstillery Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Dstillery Customer Service
1.5/5
Dstillery has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Dstillery's Customer Service
Address
470 Park Avenue South, Floor 5S, New York City, NY 10016
Website
https://dstillery.com/
Phone Number
646 2784929
Dstillery's Social Links
Dstillery as an Employer
4.1/5
Dstillery has a 4.1/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Dstillery scored a 0 for Net Promoter Score and a 56 for Employee Net Promoter Score. NPS gauges how likely a customer of Dstillery would recommend the brand to a friend. ENPS measures how likely Dstillery employees would recommend working at Dstillery to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
56
eNPS Score
| 67% | Promoters |
|---|---|
| 22% | Passive |
| 11% | Detractors |
