15
NPS
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DSV
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About DSV's Brand
Provider of transport and logistics solutions.
Brand at a Glance
74%
Customer Loyalty
3.4/5
Product Quality
3.4/5
Pricing
3.3/5
Customer Service
DSV NPS
DSV's Net Promoter Score (NPS) is a 15 with 47% Promoters, 21% Passives, and 32% Detractors. Net Promoter Score tracks whether DSV's customers would recommend using the product based on a scale of -100 to 100.
DSV Overall NPS
| 47% | Promoters |
|---|---|
| 21% | Passives |
| 32% | Detractors |
DSV NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 -20 | Jan 2023 | -20 |
Aug 2023 0 | Aug 2023 | 0 |
Sep 2023 -1 | Sep 2023 | -1 |
Nov 2023 -11 | Nov 2023 | -11 |
Feb 2024 0 | Feb 2024 | 0 |
Mar 2024 9 | Mar 2024 | 9 |
Aug 2024 17 | Aug 2024 | 17 |
Oct 2024 22 | Oct 2024 | 22 |
Mar 2025 13 | Mar 2025 | 13 |
May 2025 12 | May 2025 | 12 |
Sep 2025 18 | Sep 2025 | 18 |
Jan 2026 16 | Jan 2026 | 16 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
DSV NPS by Gender
DSV's NPS was rated 50 by Male customers on Comparably.
Male
50
DSV's NPS was rated 50 by Male customers on Comparably.
75%
Promoters
0%
Passives
25%
Detractors
Female
N/A
DSV's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
DSV Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of DSV users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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DSV Customer Loyalty Score by Gender
DSV's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
DSV Product Quality
3.4/5
DSV has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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DSV Product Information
DSV’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- www.dsv.com
- Company Size
- 10,000+ Employees
Quick Insights into DSV Product Quality
DSV's Product Quality score was rated highest by Male customers.
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Ranked DSV Product Quality the Highest
DSV Product Quality Score by Gender
DSV's Product Quality score was rated 3.9 by Male customers on Comparably.
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Male
3.9/5
Female
N/A
DSV Pricing
DSV ROI & Value For Money
3.4/5
DSV has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Quick Insights into DSV ROI
DSV's ROI score was rated highest by Male customers.
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Ranked DSV ROI the Highest
DSV ROI Score by Gender
DSV's ROI score was rated 4.5 by Male customers on Comparably.
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Male
4.5/5
Female
N/A
DSV Customer Satisfaction (CSAT)
DSV Customer Satisfaction (CSAT) Score
66 / 100
DSV has an overall Customer Satisfaction score of 66 rated by its users and customers.
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Very Satisfied
39%
Satisfied
27%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
7%
Very Dissatisfied
27%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
DSV Customer Service
3.3/5
DSV has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About DSV's Customer Service
Address
Hovedgaden 630, Hedehusene, 2640
Website
www.dsv.com
Phone Number
7
Quick Insights into DSV Customer Service
DSV's Customer Service score was rated highest by Male customers.
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Ranked DSV Customer Service the Highest
DSV Customer Service Score by Gender
DSV's Customer Service score was rated 3.7 by Male customers on Comparably.
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Male
3.7/5
Female
N/A
DSV as an Employer
3.5/5
DSV has a 3.5/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
DSV scored a 15 for Net Promoter Score and a -23 for Employee Net Promoter Score. NPS gauges how likely a customer of DSV would recommend the brand to a friend. ENPS measures how likely DSV employees would recommend working at DSV to a friend.
Net Promoter Score
15
NPS Score
| 47% | Promoters |
|---|---|
| 21% | Passive |
| 32% | Detractors |
Employee Net Promoter Score
-23
eNPS Score
| 33% | Promoters |
|---|---|
| 11% | Passive |
| 56% | Detractors |
