-100
NPS
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DTS
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About DTS' Brand
DTS (NASDAQ:DTSI) is dedicated to making digital entertainment exciting, engaging and effortless by providing state-of-the-art audio
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
DTS NPS
DTS's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether DTS's customers would recommend using the product based on a scale of -100 to 100.
DTS Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
DTS NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2026 -100 | Mar 2026 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
DTS Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of DTS users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
DTS Product Quality
1.5/5
DTS has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock DTS' overall Product Quality score rated by its users and customers.
DTS Product Information
DTS’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.dts.com
- Company Size
- 201-500 Employees
Industry
Tech
Media
Sports & Entertainment
DTS Pricing
DTS ROI & Value For Money
1.5/5
DTS has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock DTS' overall ROI score rated by its users and customers.
DTS Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
DTS Customer Service
1.5/5
DTS has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock DTS' overall Customer Service score rated by its users and customers.
About DTS's Customer Service
Address
5220 Las Virgenes Road, Calabasas, CA
Website
http://www.dts.com
Phone Number
818-436-1000
DTS as an Employer
2.6/5
DTS has a 2.6/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
DTS scored a -100 for Net Promoter Score and a -25 for Employee Net Promoter Score. NPS gauges how likely a customer of DTS would recommend the brand to a friend. ENPS measures how likely DTS employees would recommend working at DTS to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-25
eNPS Score
| 25% | Promoters |
|---|---|
| 25% | Passive |
| 50% | Detractors |
