0
NPS
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Duane Morris LLP
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About Duane Morris LLP's Brand
Duane Morris is a full-service global law firm that provides solutions to legal and business challenges and disputes.
Brand at a Glance
55%
Customer Loyalty
3.7/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
Duane Morris LLP NPS
Duane Morris LLP's Net Promoter Score (NPS) is a 0 with 33% Promoters, 34% Passives, and 33% Detractors. Net Promoter Score tracks whether Duane Morris LLP's customers would recommend using the product based on a scale of -100 to 100.
Duane Morris LLP Overall NPS
| 33% | Promoters |
|---|---|
| 34% | Passives |
| 33% | Detractors |
Duane Morris LLP NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 0 | Aug 2022 | 0 |
Sep 2023 -50 | Sep 2023 | -50 |
Apr 2024 0 | Apr 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Duane Morris LLP Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Duane Morris LLP users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Duane Morris LLP Product Quality
3.7/5
Duane Morris LLP has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Duane Morris LLP's overall Product Quality score rated by its users and customers.
Duane Morris LLP Product Information
Duane Morris LLP’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.duanemorris.com
Industry
Tech
Business Services
Government & Legal
Duane Morris LLP Pricing
Duane Morris LLP ROI & Value For Money
3.7/5
Duane Morris LLP has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Duane Morris LLP Customer Satisfaction (CSAT)
Duane Morris LLP Customer Satisfaction (CSAT) Score
50 / 100
Duane Morris LLP has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Duane Morris LLP Customer Service
3.7/5
Duane Morris LLP has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Duane Morris LLP's Customer Service
Address
30 South 17th Street, Philadelphia, PA
Website
http://www.duanemorris.com
Duane Morris LLP as an Employer
3.5/5
Duane Morris LLP has a 3.5/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Duane Morris LLP scored a 0 for Net Promoter Score and a 49 for Employee Net Promoter Score. NPS gauges how likely a customer of Duane Morris LLP would recommend the brand to a friend. ENPS measures how likely Duane Morris LLP employees would recommend working at Duane Morris LLP to a friend.
Net Promoter Score
0
NPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
49
eNPS Score
| 66% | Promoters |
|---|---|
| 17% | Passive |
| 17% | Detractors |
