28
NPS
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Duetto
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About Duetto's Brand
Duetto delivers SaaS applications that help hotels forecast demand, set prices and manage distribution.
Brand at a Glance
89%
Customer Loyalty
3.3/5
Product Quality
3.5/5
Pricing
3.6/5
Customer Service
Duetto CMO
Marco Benvenuti
Marco Benvenuti serves as the Cofounder, Chief Marketing & Strategy Officer of Duetto. Marco started at Duetto in July of 2017. Marco is currently based in the Las Vegas, Nevada Area.
Duetto NPS
Duetto's Net Promoter Score (NPS) is a 28 with 55% Promoters, 18% Passives, and 27% Detractors. Net Promoter Score tracks whether Duetto's customers would recommend using the product based on a scale of -100 to 100.
Duetto Overall NPS
| 55% | Promoters |
|---|---|
| 18% | Passives |
| 27% | Detractors |
Duetto NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 100 | Aug 2021 | 100 |
Sep 2021 50 | Sep 2021 | 50 |
Nov 2021 66 | Nov 2021 | 66 |
Jan 2022 75 | Jan 2022 | 75 |
Dec 2022 17 | Dec 2022 | 17 |
May 2023 -1 | May 2023 | -1 |
Apr 2024 13 | Apr 2024 | 13 |
Jun 2024 11 | Jun 2024 | 11 |
Dec 2025 20 | Dec 2025 | 20 |
Jan 2026 27 | Jan 2026 | 27 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Duetto Customer Loyalty
89%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
89% of Duetto users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Duetto Product Quality
3.3/5
Duetto has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Duetto's overall Product Quality score rated by its users and customers.
Duetto Product Information
Duetto’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Industry
Tech
Analytics
Big Data
Consumer Services
Duetto Pricing
Duetto ROI & Value For Money
3.5/5
Duetto has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Duetto Customer Satisfaction (CSAT)
Duetto Customer Satisfaction (CSAT) Score
64 / 100
Duetto has an overall Customer Satisfaction score of 64 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
37%
Satisfied
27%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
9%
Very Dissatisfied
18%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Duetto Customer Service
3.6/5
Duetto has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Duetto's Customer Service
Address
333 Bush St. #1200, California City, CA 94109
Website
http://www.duettoresearch.com
Duetto as an Employer
3.5/5
Duetto has a 3.5/5 stars for its overall company culture rated by their employees
bottom
40%
Consumer vs. Employees
Duetto scored a 28 for Net Promoter Score and a 12 for Employee Net Promoter Score. NPS gauges how likely a customer of Duetto would recommend the brand to a friend. ENPS measures how likely Duetto employees would recommend working at Duetto to a friend.
Net Promoter Score
28
NPS Score
| 55% | Promoters |
|---|---|
| 18% | Passive |
| 27% | Detractors |
Employee Net Promoter Score
12
eNPS Score
| 37% | Promoters |
|---|---|
| 38% | Passive |
| 25% | Detractors |
