58
NPS
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Dundas Data Visualization
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About Dundas Data Visualization's Brand
Data Visualization: Dashboard Solutions
Brand at a Glance
10%
Customer Loyalty
4.1/5
Product Quality
4/5
Pricing
2.7/5
Customer Service
Dundas Data Visualization NPS
Dundas Data Visualization's Net Promoter Score (NPS) is a 58 with 75% Promoters, 8% Passives, and 17% Detractors. Net Promoter Score tracks whether Dundas Data Visualization's customers would recommend using the product based on a scale of -100 to 100.
Dundas Data Visualization Overall NPS
| 75% | Promoters |
|---|---|
| 8% | Passives |
| 17% | Detractors |
Dundas Data Visualization NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 61 | Aug 2020 | 61 |
May 2022 59 | May 2022 | 59 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Dundas Data Visualization NPS by Usage
Dundas Data Visualization's NPS was rated the highest by customers who have used Dundas Data Visualization's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 62 | Less than 1 Year | 62 |
1 to 2 Years 30 | 1 to 2 Years | 30 |
5 to 10 Years 76 | 5 to 10 Years | 76 |
Dundas Data Visualization Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Dundas Data Visualization users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Dundas Data Visualization Product Quality
4.1/5
Dundas Data Visualization has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Dundas Data Visualization's overall Product Quality score rated by its users and customers.
Dundas Data Visualization Product Information
Dundas Data Visualization serves markets in the United States, Europe, Australia, Canada, United Kingdom, Latin America, and Germany. Dundas Data Visualization supports Web devices and offers products for medium and large sized businesses.
Dundas Data Visualization’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://www.dundas.com
- Company Size
- 51-200 Employees
Industry
Tech
Analytics
Big Data
Enterprise
Productivity
SaaS
Languages Supported
English
Arabic
Dutch
French
German
Portuguese
Spanish
Italian
Hebrew
Danish
Finnish
Product Type
Statistical Analysis Software
Business Intelligence (BI) Software
Data Visualization Software
Dundas Data Visualization Pricing
Dundas Data Visualization ROI & Value For Money
4/5
Dundas Data Visualization has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Dundas Data Visualization's overall ROI score rated by its users and customers.
Dundas Data Visualization Pricing Plans
Dundas Data Visualization has a pricing structure that accommodates medium and large businesses.
Who Uses Dundas Data Visualization?
Medium Businesses
Large Enterprises
Dundas Data Visualization Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Dundas Data Visualization Customer Service
2.7/5
Dundas Data Visualization has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About Dundas Data Visualization's Customer Service
Address
500 – 250 Ferrand Drive, Toronto, KS M3C 3G8 Canada
Website
http://www.dundas.com
Phone Number
416-467-5100
Consumer vs. Employees
Dundas Data Visualization scored a 58 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Dundas Data Visualization would recommend the brand to a friend. ENPS measures how likely Dundas Data Visualization employees would recommend working at Dundas Data Visualization to a friend.
Net Promoter Score
58
NPS Score
| 75% | Promoters |
|---|---|
| 8% | Passive |
| 17% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
