6
NPS
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DuPage Medical Group
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About DuPage Medical Group's Brand
An independent multi-specialty physician group with more than 60 locations in the Chicago area
Brand at a Glance
81%
Customer Loyalty
3.2/5
Product Quality
3.1/5
Pricing
3.2/5
Customer Service
DuPage Medical Group NPS
DuPage Medical Group's Net Promoter Score (NPS) is a 6 with 44% Promoters, 18% Passives, and 38% Detractors. Net Promoter Score tracks whether DuPage Medical Group's customers would recommend using the product based on a scale of -100 to 100.
DuPage Medical Group Overall NPS
| 44% | Promoters |
|---|---|
| 18% | Passives |
| 38% | Detractors |
DuPage Medical Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 12 | Mar 2022 | 12 |
Apr 2022 16 | Apr 2022 | 16 |
Sep 2022 6 | Sep 2022 | 6 |
Oct 2022 4 | Oct 2022 | 4 |
Feb 2023 7 | Feb 2023 | 7 |
Mar 2023 -1 | Mar 2023 | -1 |
Jun 2023 6 | Jun 2023 | 6 |
Sep 2023 3 | Sep 2023 | 3 |
Nov 2023 0 | Nov 2023 | 0 |
Jan 2024 2 | Jan 2024 | 2 |
Apr 2024 3 | Apr 2024 | 3 |
Sep 2024 4 | Sep 2024 | 4 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
DuPage Medical Group NPS by Gender
Female customers rated DuPage Medical Group's NPS 44 points higher than Male customers.
Male
-20
DuPage Medical Group's NPS was rated -20 by Male customers on Comparably.
40%
Promoters
0%
Passives
60%
Detractors
Female
24
DuPage Medical Group's NPS was rated 24 by Female customers on Comparably.
41%
Promoters
42%
Passives
17%
Detractors
DuPage Medical Group NPS by Ethnicity
DuPage Medical Group's NPS was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -33 | Caucasian | -33 |
Asian or Pacific Islander -34 | Asian or Pacific Islander | -34 |
DuPage Medical Group NPS by Age
DuPage Medical Group's NPS was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
DuPage Medical Group NPS by Usage
DuPage Medical Group's NPS was rated the highest by customers who have used DuPage Medical Group's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 25 | 2 to 5 Years | 25 |
5 to 10 Years -25 | 5 to 10 Years | -25 |
Over 10 Years -15 | Over 10 Years | -15 |
DuPage Medical Group Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of DuPage Medical Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
DuPage Medical Group Customer Loyalty Score by Gender
Male customers rated DuPage Medical Group's Customer Loyalty score 4% higher than Female customers.
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Male
82%
Yes
Female
78%
Yes
DuPage Medical Group Customer Loyalty Score by Ethnicity
DuPage Medical Group's Customer Loyalty score was rated 70% by both Asian or Pacific Islander and Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of DuPage Medical Group.
70
out of 100
Caucasian
70
out of 100
Asian or Pacific Islander
DuPage Medical Group Customer Loyalty Score by Age
DuPage Medical Group's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of DuPage Medical Group.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
41-45 100% | 41-45 | 100% |
56-60 100% | 56-60 | 100% |
66+ 70% | 66+ | 70% |
DuPage Medical Group Customer Loyalty Score by Usage
DuPage Medical Group's Customer Loyalty score was rated the highest by customers who have used DuPage Medical Group's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
DuPage Medical Group Customer Loyalty Score by Industry
DuPage Medical Group's Customer Loyalty score was rated 55% by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
DuPage Medical Group Product Quality
3.2/5
DuPage Medical Group has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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DuPage Medical Group Product Information
DuPage Medical Group’s product quality score is a 3.2 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated DuPage Medical Group's product the highest.
- Company Size
- 1,001-5,000 Employees
Industry
Healthcare
Quick Insights into DuPage Medical Group Product Quality
DuPage Medical Group's Product Quality score was rated highest by customers ages 56-60, and rated lowest by Asian or Pacific Islander customers.
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Ranked DuPage Medical Group Product Quality the Highest
Ranked DuPage Medical Group Product Quality the Lowest
DuPage Medical Group Product Quality Score by Gender
Female customers rated DuPage Medical Group's Product Quality score 1.6 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of DuPage Medical Group.
Male
2.3/5
Female
3.9/5
DuPage Medical Group Product Quality Score by Ethnicity
DuPage Medical Group's Product Quality score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of DuPage Medical Group.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Asian or Pacific Islander 2 | Asian or Pacific Islander | 2 |
DuPage Medical Group Product Quality Score by Age
DuPage Medical Group's Product Quality score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of DuPage Medical Group.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 3.9 | 41-45 | 3.9 |
56-60 4.6 | 56-60 | 4.6 |
66+ 3.1 | 66+ | 3.1 |
DuPage Medical Group Product Quality Score by Usage
DuPage Medical Group's Product Quality score was rated the highest by customers who have used DuPage Medical Group's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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DuPage Medical Group Product Quality Score by Industry
DuPage Medical Group's Product Quality score was rated 1.9 stars by Healthcare, Hospitals and Medicine industry customers.
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DuPage Medical Group Pricing
DuPage Medical Group ROI & Value For Money
3.1/5
DuPage Medical Group has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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DuPage Medical Group Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.
Quick Insights into DuPage Medical Group ROI
DuPage Medical Group's ROI score was rated highest by customers ages 56-60, and rated lowest by Asian or Pacific Islander customers.
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Ranked DuPage Medical Group ROI the Highest
Ranked DuPage Medical Group ROI the Lowest
DuPage Medical Group ROI Score by Gender
Female customers rated DuPage Medical Group's ROI score 1.3 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of DuPage Medical Group.
Male
2.3/5
Female
3.6/5
DuPage Medical Group ROI Score by Ethnicity
DuPage Medical Group's ROI score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of DuPage Medical Group.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
Asian or Pacific Islander 2 | Asian or Pacific Islander | 2 |
DuPage Medical Group ROI Score by Age
DuPage Medical Group's ROI score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of DuPage Medical Group.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 3.9 | 41-45 | 3.9 |
56-60 4.5 | 56-60 | 4.5 |
66+ 2.8 | 66+ | 2.8 |
DuPage Medical Group ROI Score by Usage
DuPage Medical Group's ROI score was rated the highest by customers who have used DuPage Medical Group's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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DuPage Medical Group ROI Score by Industry
DuPage Medical Group's ROI score was rated 1.6 stars by Healthcare, Hospitals and Medicine industry customers.
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DuPage Medical Group Customer Satisfaction (CSAT)
DuPage Medical Group Customer Satisfaction (CSAT) Score
48 / 100
DuPage Medical Group has an overall Customer Satisfaction score of 48 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
26%
Satisfied
22%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
9%
Very Dissatisfied
39%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into DuPage Medical Group Customer Satisfaction
DuPage Medical Group's Customer Satisfaction score was rated highest by customers ages 41-45, and rated lowest by Male customers.
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Ranked DuPage Medical Group Customer Satisfaction the Highest
Ranked DuPage Medical Group Customer Satisfaction the Lowest
DuPage Medical Group Customer Satisfaction Score by Gender
Female customers rated DuPage Medical Group's Customer Satisfaction score 41 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of DuPage Medical Group.
25 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 75% |
66 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 17% | |
Dissatisfied | 0% | |
Very Dissatisfied | 17% |
DuPage Medical Group Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
DuPage Medical Group's Customer Satisfaction (CSAT) score was rated 40% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of DuPage Medical Group.
40 / 100
Very Satisfied
20%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
40%
CSAT according to Asian or Pacific Islander
DuPage Medical Group's Customer Satisfaction (CSAT) score was rated 33% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of DuPage Medical Group.
33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
DuPage Medical Group Customer Satisfaction Score by Age
DuPage Medical Group's Customer Satisfaction score was rated 67 points by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of DuPage Medical Group.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 41-45 | 67% |
DuPage Medical Group Customer Satisfaction Score by Usage
DuPage Medical Group's Customer Satisfaction score was rated the highest by customers who have used DuPage Medical Group's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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DuPage Medical Group Customer Satisfaction Score by Industry
DuPage Medical Group's Customer Satisfaction score was rated 25 points by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "DuPage Medical Group Customer Satisfaction Score by Industry",
"text": "DuPage Medical Group's Customer Satisfaction score was rated 25 points by Healthcare, Hospitals and Medicine industry customers.",
"bars": [
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 25,
"stars": 0,
"csatScore": 25,
"text": "DuPage Medical Group's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "max",
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}DuPage Medical Group Customer Service
3.2/5
DuPage Medical Group has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About DuPage Medical Group's Customer Service
Address
1100 W 31st St,, Suite 300, Downers Grove, IL
Website
http://www.dupagemedicalgroup.com/
Phone Number
(630)469-9200
Quick Insights into DuPage Medical Group Customer Service
DuPage Medical Group's Customer Service score was rated highest by customers ages 56-60, and rated lowest by Asian or Pacific Islander customers.
Sign Up to unlock insights into how customers have ranked DuPage Medical Group's Customer Service score.
Ranked DuPage Medical Group Customer Service the Highest
Ranked DuPage Medical Group Customer Service the Lowest
DuPage Medical Group Customer Service Score by Gender
Female customers rated DuPage Medical Group's Customer Service score 1.4 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of DuPage Medical Group.
Male
2.3/5
Female
3.7/5
DuPage Medical Group Customer Service Score by Ethnicity
DuPage Medical Group's Customer Service score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of DuPage Medical Group.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
Asian or Pacific Islander 2 | Asian or Pacific Islander | 2 |
DuPage Medical Group Customer Service Score by Age
DuPage Medical Group's Customer Service score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of DuPage Medical Group.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
41-45 3.9 | 41-45 | 3.9 |
56-60 4.5 | 56-60 | 4.5 |
66+ 3 | 66+ | 3 |
DuPage Medical Group Customer Service Score by Usage
DuPage Medical Group's Customer Service score was rated the highest by customers who have used DuPage Medical Group's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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DuPage Medical Group Customer Service Score by Industry
DuPage Medical Group's Customer Service score was rated 1.7 stars by Healthcare, Hospitals and Medicine industry customers.
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DuPage Medical Group as an Employer
2.5/5
DuPage Medical Group has a 2.5/5 stars for its overall company culture rated by their employees
bottom
10%
CEO of DuPage Medical Group
In the Bottom 10% of Similar Sized Companies on Comparably.
Consumer vs. Employees
DuPage Medical Group scored a 6 for Net Promoter Score and a -40 for Employee Net Promoter Score. NPS gauges how likely a customer of DuPage Medical Group would recommend the brand to a friend. ENPS measures how likely DuPage Medical Group employees would recommend working at DuPage Medical Group to a friend.
Net Promoter Score
6
NPS Score
| 44% | Promoters |
|---|---|
| 18% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
-40
eNPS Score
| 23% | Promoters |
|---|---|
| 14% | Passive |
| 63% | Detractors |
