-20
NPS
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Duquesne Light Company
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About Duquesne Light Company's Brand
Duquesne Light Company Provides energy services to southwestern Pennsylvania.
Brand at a Glance
68%
Customer Loyalty
2.6/5
Product Quality
2.3/5
Pricing
2.7/5
Customer Service
Duquesne Light Company NPS
Duquesne Light Company's Net Promoter Score (NPS) is a -20 with 33% Promoters, 14% Passives, and 53% Detractors. Net Promoter Score tracks whether Duquesne Light Company's customers would recommend using the product based on a scale of -100 to 100.
Duquesne Light Company Overall NPS
| 33% | Promoters |
|---|---|
| 14% | Passives |
| 53% | Detractors |
Duquesne Light Company NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2023 2 | Sep 2023 | 2 |
Nov 2023 -3 | Nov 2023 | -3 |
Feb 2024 -5 | Feb 2024 | -5 |
Aug 2024 -12 | Aug 2024 | -12 |
Oct 2024 -12 | Oct 2024 | -12 |
Nov 2024 -14 | Nov 2024 | -14 |
Jan 2025 -15 | Jan 2025 | -15 |
Mar 2025 -13 | Mar 2025 | -13 |
May 2025 -15 | May 2025 | -15 |
Aug 2025 -18 | Aug 2025 | -18 |
Nov 2025 -18 | Nov 2025 | -18 |
Dec 2025 -20 | Dec 2025 | -20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Duquesne Light Company NPS by Gender
Female customers rated Duquesne Light Company's NPS 20 points higher than Male customers.
Male
-54
Duquesne Light Company's NPS was rated -54 by Male customers on Comparably.
15%
Promoters
16%
Passives
69%
Detractors
Female
-34
Duquesne Light Company's NPS was rated -34 by Female customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Duquesne Light Company NPS by Ethnicity
Duquesne Light Company's NPS was rated -46 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -46 | Caucasian | -46 |
Duquesne Light Company NPS by Age
Duquesne Light Company's NPS was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
Duquesne Light Company NPS by Usage
Duquesne Light Company's NPS was rated -42 points by customers who have used Duquesne Light Company's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years -42 | Over 10 Years | -42 |
Duquesne Light Company Customer Reviews
Out of the 2 Duquesne Light Company customer reviews 1 was positive and 1 was constructive. Duquesne Light Company customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Duquesne Light Company Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Duquesne Light Company users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Duquesne Light Company Customer Loyalty Score by Gender
Female customers rated Duquesne Light Company's Customer Loyalty score 20% higher than Male customers.
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Male
65%
Yes
Female
85%
Yes
Duquesne Light Company Customer Loyalty Score by Ethnicity
Duquesne Light Company's Customer Loyalty score was rated 72% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Duquesne Light Company.
72
out of 100
Caucasian
Duquesne Light Company Customer Loyalty Score by Age
Duquesne Light Company's Customer Loyalty score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Duquesne Light Company.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
56-60 70% | 56-60 | 70% |
61-65 70% | 61-65 | 70% |
66+ 55% | 66+ | 55% |
Duquesne Light Company Customer Loyalty Score by Usage
Duquesne Light Company's Customer Loyalty score was rated 74% by customers who have used Duquesne Light Company's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Duquesne Light Company Customer Loyalty Score by Industry
Duquesne Light Company's Customer Loyalty score was rated 55% by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Duquesne Light Company Product Quality
2.6/5
Duquesne Light Company has an overall Product Quality score of 2.6 out of 5 stars rated by its users and customers.
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Duquesne Light Company Product Information
Duquesne Light Company’s product quality score is a 2.6 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Duquesne Light Company's product the highest.
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Energy
Quick Insights into Duquesne Light Company Product Quality
Duquesne Light Company's Product Quality score was rated highest by customers ages 56-60, and rated lowest by customers ages 66+.
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Ranked Duquesne Light Company Product Quality the Highest
Ranked Duquesne Light Company Product Quality the Lowest
Duquesne Light Company Product Quality Score by Gender
Female customers rated Duquesne Light Company's Product Quality score 0.3 stars higher than Male customers.
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Male
2.2/5
Female
2.5/5
Duquesne Light Company Product Quality Score by Ethnicity
Duquesne Light Company's Product Quality score was rated 2.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Duquesne Light Company.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
Duquesne Light Company Product Quality Score by Age
Duquesne Light Company's Product Quality score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Duquesne Light Company.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
56-60 3.1 | 56-60 | 3.1 |
61-65 2.6 | 61-65 | 2.6 |
66+ 1.5 | 66+ | 1.5 |
Duquesne Light Company Product Quality Score by Usage
Duquesne Light Company's Product Quality score was rated 2 stars by customers who have used Duquesne Light Company's products/services for Over 10 Years.
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Duquesne Light Company Product Quality Score by Industry
Duquesne Light Company's Product Quality score was rated 2.4 stars by Healthcare, Hospitals and Medicine industry customers.
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Duquesne Light Company Pricing
Duquesne Light Company ROI & Value For Money
2.3/5
Duquesne Light Company has a value for money and ROI score of 2.3 out of 5 stars rated by its users and customers.
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Duquesne Light Company Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.
Quick Insights into Duquesne Light Company ROI
Duquesne Light Company's ROI score was rated highest by customers ages 56-60, and rated lowest by customers ages 66+.
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Ranked Duquesne Light Company ROI the Highest
Ranked Duquesne Light Company ROI the Lowest
Duquesne Light Company ROI Score by Gender
Male customers rated Duquesne Light Company's ROI score 0.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Duquesne Light Company.
Male
2.1/5
Female
2/5
Duquesne Light Company ROI Score by Ethnicity
Duquesne Light Company's ROI score was rated 2.2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Duquesne Light Company.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.2 | Caucasian | 2.2 |
Duquesne Light Company ROI Score by Age
Duquesne Light Company's ROI score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Duquesne Light Company.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
56-60 3 | 56-60 | 3 |
61-65 2.1 | 61-65 | 2.1 |
66+ 1.5 | 66+ | 1.5 |
Duquesne Light Company ROI Score by Usage
Duquesne Light Company's ROI score was rated 1.9 stars by customers who have used Duquesne Light Company's products/services for Over 10 Years.
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Duquesne Light Company ROI Score by Industry
Duquesne Light Company's ROI score was rated 1.7 stars by Healthcare, Hospitals and Medicine industry customers.
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Duquesne Light Company Customer Satisfaction (CSAT)
Duquesne Light Company Customer Satisfaction (CSAT) Score
30 / 100
Duquesne Light Company has an overall Customer Satisfaction score of 30 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
9%
Satisfied
21%
Neither Satisfied nor Dissatisfied
19%
Dissatisfied
13%
Very Dissatisfied
38%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Duquesne Light Company Customer Satisfaction
Duquesne Light Company's Customer Satisfaction score was rated highest by customers ages 56-60, and rated lowest by customers ages 66+.
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Ranked Duquesne Light Company Customer Satisfaction the Highest
Ranked Duquesne Light Company Customer Satisfaction the Lowest
Duquesne Light Company Customer Satisfaction Score by Gender
Female customers rated Duquesne Light Company's Customer Satisfaction score 15 points higher than Male customers.
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18 / 100
MaleVery Satisfied | 9% | |
|---|---|---|
Satisfied | 9% | |
Neither Satisfied nor Dissatisfied | 9% | |
Dissatisfied | 28% | |
Very Dissatisfied | 45% |
33 / 100
FemaleVery Satisfied | 17% | |
|---|---|---|
Satisfied | 16% | |
Neither Satisfied nor Dissatisfied | 17% | |
Dissatisfied | 17% | |
Very Dissatisfied | 33% |
Duquesne Light Company Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Duquesne Light Company's Customer Satisfaction (CSAT) score was rated 25% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Duquesne Light Company.
25 / 100
Very Satisfied
8%
Satisfied
17%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
25%
Very Dissatisfied
42%
Duquesne Light Company Customer Satisfaction Score by Age
Duquesne Light Company's Customer Satisfaction score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Duquesne Light Company.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 56-60 | 67% | |||||||||||||||
| 61-65 | 34% | |||||||||||||||
| 66+ | 0% |
Duquesne Light Company Customer Satisfaction Score by Usage
Duquesne Light Company's Customer Satisfaction score was rated 23 points by customers who have used Duquesne Light Company's products/services for Over 10 Years.
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Duquesne Light Company Customer Satisfaction Score by Industry
Duquesne Light Company's Customer Satisfaction score was rated 0 points by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Duquesne Light Company Customer Satisfaction Score by Industry",
"text": "Duquesne Light Company's Customer Satisfaction score was rated 0 points by Healthcare, Hospitals and Medicine industry customers.",
"bars": [
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Duquesne Light Company's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 0
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}Duquesne Light Company Customer Service
2.7/5
Duquesne Light Company has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About Duquesne Light Company's Customer Service
Address
411 Seventh Avenue, Pittsburgh, PA 15219
Website
https://www.duquesnelight.com/
Quick Insights into Duquesne Light Company Customer Service
Duquesne Light Company's Customer Service score was rated highest by customers ages 56-60, and rated lowest by customers ages 66+.
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Ranked Duquesne Light Company Customer Service the Highest
Ranked Duquesne Light Company Customer Service the Lowest
Duquesne Light Company Customer Service Score by Gender
Female customers rated Duquesne Light Company's Customer Service score 0.4 stars higher than Male customers.
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Male
2.1/5
Female
2.5/5
Duquesne Light Company Customer Service Score by Ethnicity
Duquesne Light Company's Customer Service score was rated 2.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Duquesne Light Company.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
Duquesne Light Company Customer Service Score by Age
Duquesne Light Company's Customer Service score was rated the highest by customers ages 56-60, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Duquesne Light Company.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
56-60 3.3 | 56-60 | 3.3 |
61-65 2.5 | 61-65 | 2.5 |
66+ 1.5 | 66+ | 1.5 |
Duquesne Light Company Customer Service Score by Usage
Duquesne Light Company's Customer Service score was rated 2.2 stars by customers who have used Duquesne Light Company's products/services for Over 10 Years.
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Duquesne Light Company Customer Service Score by Industry
Duquesne Light Company's Customer Service score was rated 2.1 stars by Healthcare, Hospitals and Medicine industry customers.
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Duquesne Light Company as an Employer
3.7/5
Duquesne Light Company has a 3.7/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
Duquesne Light Company scored a -20 for Net Promoter Score and a -5 for Employee Net Promoter Score. NPS gauges how likely a customer of Duquesne Light Company would recommend the brand to a friend. ENPS measures how likely Duquesne Light Company employees would recommend working at Duquesne Light Company to a friend.
Net Promoter Score
-20
NPS Score
| 33% | Promoters |
|---|---|
| 14% | Passive |
| 53% | Detractors |
Employee Net Promoter Score
-5
eNPS Score
| 39% | Promoters |
|---|---|
| 17% | Passive |
| 44% | Detractors |
