Dutch Lady Milk NPS & Customer Reviews

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Dutch Lady Milk

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Dutch Lady Milk

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About Dutch Lady Milk's Brand

Provider of dairy products and juice drinks.

Brand at a Glance

85%

Customer Loyalty

4.2/5

Product Quality

4.1/5

Pricing

4.1/5

Customer Service

Dutch Lady Milk NPS

Dutch Lady Milk's Net Promoter Score (NPS) is a 39 with 56% Promoters, 27% Passives, and 17% Detractors. Net Promoter Score tracks whether Dutch Lady Milk's customers would recommend using the product based on a scale of -100 to 100.

Dutch Lady Milk Overall NPS

NPS

56%	Promoters
27%	Passives
17%	Detractors

Dutch Lady Milk NPS Trend

-100

-50

100

Summary	Date	Score
Mar 2024 48	Mar 2024	48
Apr 2024 47	Apr 2024	47
Jun 2024 45	Jun 2024	45
Aug 2024 46	Aug 2024	46
Sep 2024 37	Sep 2024	37
Nov 2024 37	Nov 2024	37
Dec 2024 38	Dec 2024	38
Jan 2025 40	Jan 2025	40
Mar 2025 40	Mar 2025	40
Apr 2025 40	Apr 2025	40
Aug 2025 39	Aug 2025	39
Oct 2025 40	Oct 2025	40

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Dutch Lady Milk NPS by Gender

Male customers rated Dutch Lady Milk's NPS 7 points higher than Female customers.

Male

Dutch Lady Milk's NPS was rated 61 by Male customers on Comparably.

74%

Promoters

13%

Passives

13%

Detractors

Female

Dutch Lady Milk's NPS was rated 54 by Female customers on Comparably.

61%

Promoters

32%

Passives

Detractors

Dutch Lady Milk NPS by Ethnicity

Dutch Lady Milk's NPS was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.

-100

-50

100

Summary	Ethnicity	Score
Asian or Pacific Islander 43	Asian or Pacific Islander	43
Other 85	Other	85

Dutch Lady Milk NPS by Age

Dutch Lady Milk's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.

100

Summary

Age

Promoters

Passives

Detractors

18-25

69%

25%

26-30

25%

50%

25%

Dutch Lady Milk NPS by Usage

Dutch Lady Milk's NPS was rated the highest by customers who have used Dutch Lady Milk's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.

-100

-50

100

Summary	Usage	Score
1 to 2 Years 0	1 to 2 Years	0
2 to 5 Years 45	2 to 5 Years	45
5 to 10 Years 82	5 to 10 Years	82
Over 10 Years 50	Over 10 Years	50

Dutch Lady Milk Customer Reviews

Out of the 9 Dutch Lady Milk customer reviews 8 were positive and 1 was constructive. Dutch Lady Milk customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.

All Reviews

Positive Reviews

Constructive Reviews

Dutch Lady Milk Customer Loyalty

85%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

85% of Dutch Lady Milk users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

85%

15%

Dutch Lady Milk Customer Loyalty Score by Gender

Male customers rated Dutch Lady Milk's Customer Loyalty score 13% higher than Female customers.

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Male

100%

Yes

Female

87%

Yes

Dutch Lady Milk Customer Loyalty Score by Ethnicity

Dutch Lady Milk's Customer Loyalty score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.

% who answered "Yes"

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out of 100

Asian or Pacific Islander

out of 100

Other

Dutch Lady Milk Customer Loyalty Score by Age

Dutch Lady Milk's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.

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20%

40%

60%

80%

100%

Summary	Age	Score
18-25 94%	18-25	94%
26-30 55%	26-30	55%

Dutch Lady Milk Customer Loyalty Score by Usage

Dutch Lady Milk's Customer Loyalty score was rated the highest by customers who have used Dutch Lady Milk's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.

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1 to 2 Years	78%
2 to 5 Years	90%
5 to 10 Years	100%
Over 10 Years	78%

Dutch Lady Milk Customer Loyalty Score by Industry

Dutch Lady Milk's Customer Loyalty score was rated the highest by Business Supplies and Equipment industry customers, and the lowest by Accounting industry customers.

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Accounting	74%
Business and Consumer Services	100%
Business Supplies and Equipment	100%
Education	100%

Dutch Lady Milk Product Quality

4.2/5

Dutch Lady Milk has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.

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Dutch Lady Milk Product Information

Dutch Lady Milk’s product quality score is a 4.2 out of 5 as rated by its users and customers. Reviewers from the Business and Consumer Services industry rated Dutch Lady Milk's product the highest. Reviewers from the Accounting industry rated Dutch Lady Milk the lowest at 4.

Website: www.dutchlady.com.my

Company Size: 501-1,000 Employees

Quick Insights into Dutch Lady Milk Product Quality

Dutch Lady Milk's Product Quality score was rated highest by Other customers, and rated lowest by customers ages 26-30.

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Ranked Dutch Lady Milk Product Quality the Highest

Other	4.7
Business Supplies and Equipment	4.6
5 to 10 Years	4.5

Ranked Dutch Lady Milk Product Quality the Lowest

Accounting	4
1 to 2 Years	3.9
26-30	3.6

Dutch Lady Milk Product Quality Score by Gender

Male customers rated Dutch Lady Milk's Product Quality score 0.1 stars higher than Female customers.

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Male

4.4/5

Female

4.3/5

Dutch Lady Milk Product Quality Score by Ethnicity

Dutch Lady Milk's Product Quality score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.

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Summary	Ethnicity	Score
Asian or Pacific Islander 4.2	Asian or Pacific Islander	4.2
Other 4.7	Other	4.7

Dutch Lady Milk Product Quality Score by Age

Dutch Lady Milk's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.

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Summary	Age	Score
18-25 4.4	18-25	4.4
26-30 3.6	26-30	3.6

Dutch Lady Milk Product Quality Score by Usage

Dutch Lady Milk's Product Quality score was rated the highest by customers who have used Dutch Lady Milk's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.

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1 to 2 Years	3.9
2 to 5 Years	4.3
5 to 10 Years	4.5
Over 10 Years	4.3

Dutch Lady Milk Product Quality Score by Industry

Dutch Lady Milk's Product Quality score was rated the highest by Business Supplies and Equipment industry customers, and the lowest by Accounting industry customers.

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Accounting	4
Business and Consumer Services	4.6
Business Supplies and Equipment	4.6
Education	4.3

Dutch Lady Milk Pricing

Dutch Lady Milk ROI & Value For Money

4.1/5

Dutch Lady Milk has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.

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Dutch Lady Milk Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Business and Consumer Services industry. The users from the Accounting industry think that they had the lowest ROI from Dutch Lady Milk.

Quick Insights into Dutch Lady Milk ROI

Dutch Lady Milk's ROI score was rated highest by customers who have used Dutch Lady Milk's products/services for 5 to 10 Years, and rated lowest by customers who have used Dutch Lady Milk's products/services for 1 to 2 Years.

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Ranked Dutch Lady Milk ROI the Highest

5 to 10 Years	4.3
Business and Consumer Services	4.2
Other	4.2

Ranked Dutch Lady Milk ROI the Lowest

Asian or Pacific Islander	4
Accounting	3.9
1 to 2 Years	3.6

Dutch Lady Milk ROI Score by Gender

Dutch Lady Milk's ROI score was rated 4.1 by both Female and Male customers on Comparably.

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Male

4.1/5

Female

4.1/5

Dutch Lady Milk ROI Score by Ethnicity

Dutch Lady Milk's ROI score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.

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Summary	Ethnicity	Score
Asian or Pacific Islander 4	Asian or Pacific Islander	4
Other 4.2	Other	4.2

Dutch Lady Milk ROI Score by Age

Dutch Lady Milk's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.

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Summary	Age	Score
18-25 4.1	18-25	4.1
26-30 4	26-30	4

Dutch Lady Milk ROI Score by Usage

Dutch Lady Milk's ROI score was rated the highest by customers who have used Dutch Lady Milk's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.

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1 to 2 Years	3.6
2 to 5 Years	4.1
5 to 10 Years	4.3
Over 10 Years	4.2

Dutch Lady Milk ROI Score by Industry

Dutch Lady Milk's ROI score was rated the highest by Business and Consumer Services industry customers, and the lowest by Accounting industry customers.

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Accounting	3.9
Business and Consumer Services	4.2
Business Supplies and Equipment	4.1
Education	4.1

Dutch Lady Milk Customer Satisfaction (CSAT)

Dutch Lady Milk Customer Satisfaction (CSAT) Score

90 / 100

Dutch Lady Milk has an overall Customer Satisfaction score of 90 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	42%
Satisfied	48%
Neither Satisfied nor Dissatisfied	8%
Dissatisfied	1%
Very Dissatisfied	1%

Very Satisfied

42%

Satisfied

48%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Dutch Lady Milk Customer Satisfaction

Dutch Lady Milk's Customer Satisfaction score was rated highest by customers who have used Dutch Lady Milk's products/services for 1 to 2 Years, and rated lowest by customers who have used Dutch Lady Milk's products/services for Over 10 Years.

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Ranked Dutch Lady Milk Customer Satisfaction the Highest

1 to 2 Years	100%
26-30	100%
Business Supplies and Equipment	100%

Ranked Dutch Lady Milk Customer Satisfaction the Lowest

Asian or Pacific Islander	85%
Accounting	83%
Over 10 Years	82%

Dutch Lady Milk Customer Satisfaction Score by Gender

Female customers rated Dutch Lady Milk's Customer Satisfaction score 6 points higher than Male customers.

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86 / 100

Male

	Very Satisfied	29%
	Satisfied	57%
	Neither Satisfied nor Dissatisfied	14%
	Dissatisfied	0%
	Very Dissatisfied	0%

92 / 100

Female

	Very Satisfied	54%
	Satisfied	38%
	Neither Satisfied nor Dissatisfied	8%
	Dissatisfied	0%
	Very Dissatisfied	0%

Dutch Lady Milk Customer Satisfaction Score by Ethnicity

Asian or Pacific Islander
85%
Other
100%

CSAT according to Asian or Pacific Islander

Dutch Lady Milk's Customer Satisfaction (CSAT) score was rated 85% according to Asian or Pacific Islander users and customers.

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85 / 100

Very Satisfied	35%
Satisfied	50%
Neither Satisfied nor Dissatisfied	15%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

35%

Satisfied

50%

Neither Satisfied nor Dissatisfied

15%

Dissatisfied

Very Dissatisfied

CSAT according to Other

Dutch Lady Milk's Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.

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100 / 100

Very Satisfied	69%
Satisfied	31%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	0%

Very Satisfied

69%

Satisfied

31%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

Dutch Lady Milk Customer Satisfaction Score by Age

Dutch Lady Milk's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 18-25.

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100

Breakdown

Age

Score

18-25

90%

26-30

100%

Dutch Lady Milk Customer Satisfaction Score by Usage

Dutch Lady Milk's Customer Satisfaction score was rated the highest by customers who have used Dutch Lady Milk's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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1 to 2 Years	100
2 to 5 Years	100
5 to 10 Years	91
Over 10 Years	82

Dutch Lady Milk Customer Satisfaction Score by Industry

Dutch Lady Milk's Customer Satisfaction score was rated the highest by Business Supplies and Equipment industry customers, and the lowest by Accounting industry customers.

Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.

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			"score": 83,
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			"groupId": 515,
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Accounting	83
Business and Consumer Services	100
Business Supplies and Equipment	100
Education	100

Dutch Lady Milk Customer Service

4.1/5

Dutch Lady Milk has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.

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About Dutch Lady Milk's Customer Service

Address

46300 Bermuda

Website

www.dutchlady.com.my

Phone Number

Quick Insights into Dutch Lady Milk Customer Service

Dutch Lady Milk's Customer Service score was rated highest by customers from the Business Supplies and Equipment industry, and rated lowest by customers who have used Dutch Lady Milk's products/services for 1 to 2 Years.

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Ranked Dutch Lady Milk Customer Service the Highest

Business Supplies and Equipment	4.5
5 to 10 Years	4.4
18-25	4.3

Ranked Dutch Lady Milk Customer Service the Lowest

26-30	4.1
Accounting	4.1
1 to 2 Years	3.9

Dutch Lady Milk Customer Service Score by Gender

Male customers rated Dutch Lady Milk's Customer Service score 0.1 stars higher than Female customers.

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Male

4.3/5

Female

4.2/5

Dutch Lady Milk Customer Service Score by Ethnicity

Dutch Lady Milk's Customer Service score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Dutch Lady Milk.

100

Summary	Ethnicity	Customer Service Score
Asian or Pacific Islander 4.2	Asian or Pacific Islander	4.2
Other 4.3	Other	4.3

Dutch Lady Milk Customer Service Score by Age

Dutch Lady Milk's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 26-30.

Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Dutch Lady Milk.

100

Summary	Age	Customer Service Score
18-25 4.3	18-25	4.3
26-30 4.1	26-30	4.1

Dutch Lady Milk Customer Service Score by Usage

Dutch Lady Milk's Customer Service score was rated the highest by customers who have used Dutch Lady Milk's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.

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1 to 2 Years	3.9
2 to 5 Years	4.3
5 to 10 Years	4.4
Over 10 Years	4.2

Dutch Lady Milk Customer Service Score by Industry

Dutch Lady Milk's Customer Service score was rated the highest by Business Supplies and Equipment industry customers, and the lowest by Accounting industry customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.

Accounting	4.1
Business and Consumer Services	4.4
Business Supplies and Equipment	4.5
Education	4.5

Dutch Lady Milk as an Employer

3.4/5

Dutch Lady Milk has a 3.4/5 stars for its overall company culture rated by their employees

top

20%

CEO of Dutch Lady Milk

In the Top 20% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Dutch Lady Milk scored a 39 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Dutch Lady Milk would recommend the brand to a friend. ENPS measures how likely Dutch Lady Milk employees would recommend working at Dutch Lady Milk to a friend.

Net Promoter Score

NPS Score

56%	Promoters
27%	Passive
17%	Detractors

Employee Net Promoter Score

eNPS Score

40%	Promoters
20%	Passive
40%	Detractors

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