0
NPS
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Brand Page
DVB Bank
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About DVB Bank's Brand
Provider of transport financing services. The company provides financing and banking advisory services to the transportation sectors operating in Germany.
Brand at a Glance
10%
Customer Loyalty
3.7/5
Product Quality
2.7/5
Pricing
2.7/5
Customer Service
DVB Bank NPS
DVB Bank's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether DVB Bank's customers would recommend using the product based on a scale of -100 to 100.
DVB Bank Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
DVB Bank NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2023 0 | Apr 2023 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
DVB Bank Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of DVB Bank users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
DVB Bank Product Quality
3.7/5
DVB Bank has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock DVB Bank's overall Product Quality score rated by its users and customers.
DVB Bank Product Information
DVB Bank’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- www.dvbbank.com
- Company Size
- 501-1,000 Employees
DVB Bank Pricing
DVB Bank ROI & Value For Money
2.7/5
DVB Bank has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock DVB Bank's overall ROI score rated by its users and customers.
DVB Bank Customer Satisfaction (CSAT)
DVB Bank Customer Satisfaction (CSAT) Score
100 / 100
DVB Bank has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
DVB Bank Customer Service
2.7/5
DVB Bank has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock DVB Bank's overall Customer Service score rated by its users and customers.
About DVB Bank's Customer Service
Address
Platz der Republik 6, Frankfurt, 60325
Website
www.dvbbank.com
Phone Number
7
DVB Bank as an Employer
3.0/5
DVB Bank has a 3.0/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
DVB Bank scored a 0 for Net Promoter Score and a 25 for Employee Net Promoter Score. NPS gauges how likely a customer of DVB Bank would recommend the brand to a friend. ENPS measures how likely DVB Bank employees would recommend working at DVB Bank to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
25
eNPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
