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NPS
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Brand Page
DVF (Diane von Furstenberg)
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About DVF (Diane von Furstenberg) Brand
Brand at a Glance
85%
Customer Loyalty
4/5
Product Quality
3.6/5
Pricing
3.6/5
Customer Service
DVF (Diane von Furstenberg) NPS
DVF (Diane von Furstenberg)'s Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether DVF (Diane von Furstenberg)'s customers would recommend using the product based on a scale of -100 to 100.
DVF (Diane von Furstenberg) Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
DVF (Diane von Furstenberg) NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 0 | May 2022 | 0 |
Apr 2023 33 | Apr 2023 | 33 |
Mar 2024 0 | Mar 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
DVF (Diane von Furstenberg) NPS by Gender
DVF (Diane von Furstenberg)'s NPS was rated 34 by Female customers on Comparably.
Female
34
DVF (Diane von Furstenberg)'s NPS was rated 34 by Female customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Male
N/A
DVF (Diane von Furstenberg)'s NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
DVF (Diane von Furstenberg) NPS by Ethnicity
DVF (Diane von Furstenberg)'s NPS was rated 34 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 34 | Caucasian | 34 |
DVF (Diane von Furstenberg) Customer Reviews
Out of the 2 DVF (Diane von Furstenberg) customer reviews 2 were positive and 0 were constructive. DVF (Diane von Furstenberg) customer reviews reflect that all customers have a favorable experience using the products/services of the company.
DVF (Diane von Furstenberg) Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of DVF (Diane von Furstenberg) users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
DVF (Diane von Furstenberg) Customer Loyalty Score by Gender
DVF (Diane von Furstenberg)'s Customer Loyalty score was rated 100 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of DVF (Diane von Furstenberg).
Female
100%
Yes
Male
N/A
Yes
DVF (Diane von Furstenberg) Customer Loyalty Score by Ethnicity
DVF (Diane von Furstenberg)'s Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of DVF (Diane von Furstenberg).
100
out of 100
Caucasian
DVF (Diane von Furstenberg) Product Quality
4/5
DVF (Diane von Furstenberg) has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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DVF (Diane von Furstenberg) Product Information
DVF (Diane von Furstenberg)’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.dvf.com/
- Company Size
- 201-500 Employees
Industry
Ecommerce and Marketplaces
Quick Insights into DVF (Diane von Furstenberg) Product Quality
DVF (Diane von Furstenberg)'s Product Quality score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked DVF (Diane von Furstenberg) Product Quality.
Ranked DVF (Diane von Furstenberg) Product Quality the Highest
DVF (Diane von Furstenberg) Product Quality Score by Gender
DVF (Diane von Furstenberg)'s Product Quality score was rated 4.6 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of DVF (Diane von Furstenberg).
Female
4.6/5
Male
N/A
DVF (Diane von Furstenberg) Product Quality Score by Ethnicity
DVF (Diane von Furstenberg)'s Product Quality score was rated 4.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of DVF (Diane von Furstenberg).
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.6 | Caucasian | 4.6 |
DVF (Diane von Furstenberg) Pricing
DVF (Diane von Furstenberg) ROI & Value For Money
3.6/5
DVF (Diane von Furstenberg) has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Quick Insights into DVF (Diane von Furstenberg) ROI
DVF (Diane von Furstenberg)'s ROI score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked DVF (Diane von Furstenberg) ROI score.
Ranked DVF (Diane von Furstenberg) ROI the Highest
DVF (Diane von Furstenberg) ROI Score by Gender
DVF (Diane von Furstenberg)'s ROI score was rated 4.3 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of DVF (Diane von Furstenberg).
Female
4.3/5
Male
N/A
DVF (Diane von Furstenberg) ROI Score by Ethnicity
DVF (Diane von Furstenberg)'s ROI score was rated 4.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of DVF (Diane von Furstenberg).
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.3 | Caucasian | 4.3 |
DVF (Diane von Furstenberg) Customer Satisfaction (CSAT)
DVF (Diane von Furstenberg) Customer Satisfaction (CSAT) Score
100 / 100
DVF (Diane von Furstenberg) has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into DVF (Diane von Furstenberg) Customer Satisfaction
DVF (Diane von Furstenberg)'s Customer Satisfaction score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked DVF (Diane von Furstenberg) Customer Satisfaction.
Ranked DVF (Diane von Furstenberg) Customer Satisfaction the Highest
DVF (Diane von Furstenberg) Customer Satisfaction Score by Gender
DVF (Diane von Furstenberg)'s Customer Satisfaction score was rated 100 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of DVF (Diane von Furstenberg).
100 / 100
FemaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
DVF (Diane von Furstenberg) Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
DVF (Diane von Furstenberg) Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of DVF (Diane von Furstenberg).
100 / 100
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
DVF (Diane von Furstenberg) Customer Service
3.6/5
DVF (Diane von Furstenberg) has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About DVF (Diane von Furstenberg)'s Customer Service
Website
http://www.dvf.com/
Quick Insights into DVF (Diane von Furstenberg) Customer Service
DVF (Diane von Furstenberg)'s Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked DVF (Diane von Furstenberg) Customer Service score.
Ranked DVF (Diane von Furstenberg) Customer Service the Highest
DVF (Diane von Furstenberg) Customer Service Score by Gender
DVF (Diane von Furstenberg)'s Customer Service score was rated 4.3 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of DVF (Diane von Furstenberg).
Female
4.3/5
Male
N/A
DVF (Diane von Furstenberg) Customer Service Score by Ethnicity
DVF (Diane von Furstenberg)'s Customer Service score was rated 4.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of DVF (Diane von Furstenberg).
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.3 | Caucasian | 4.3 |
DVF (Diane von Furstenberg) as an Employer
Consumer vs. Employees
DVF (Diane von Furstenberg) scored a 0 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of DVF (Diane von Furstenberg) would recommend the brand to a friend. ENPS measures how likely DVF (Diane von Furstenberg) employees would recommend working at DVF (Diane von Furstenberg) to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
