-84
NPS
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Dycom Industries
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About Dycom Industries' Brand
Dycom Industries, Inc. (Dycom) is a provider of specialty contracting services. These services are provided throughout the United States
Brand at a Glance
67%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Dycom Industries NPS
Dycom Industries's Net Promoter Score (NPS) is a -84 with 8% Promoters, 0% Passives, and 92% Detractors. Net Promoter Score tracks whether Dycom Industries's customers would recommend using the product based on a scale of -100 to 100.
Dycom Industries Overall NPS
| 8% | Promoters |
|---|---|
| 0% | Passives |
| 92% | Detractors |
Dycom Industries NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2022 100 | Jan 2022 | 100 |
Sep 2023 -50 | Sep 2023 | -50 |
Oct 2023 -60 | Oct 2023 | -60 |
Nov 2023 -67 | Nov 2023 | -67 |
Apr 2024 -75 | Apr 2024 | -75 |
May 2024 -77 | May 2024 | -77 |
Jul 2024 -83 | Jul 2024 | -83 |
Oct 2024 -85 | Oct 2024 | -85 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Dycom Industries NPS by Gender
Dycom Industries's NPS was rated -100 by Female customers on Comparably.
Female
-100
Dycom Industries's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Male
N/A
Dycom Industries's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Dycom Industries NPS by Ethnicity
Dycom Industries's NPS was rated -100 points by both African American/Black and Other customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black -100 | African American/Black | -100 |
Other -100 | Other | -100 |
Dycom Industries NPS by Age
Dycom Industries's NPS was rated -100 points by customers ages 61-65 on Comparably.
Dycom Industries NPS by Usage
Dycom Industries's NPS was rated -100 points by customers who have used Dycom Industries's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years -100 | Over 10 Years | -100 |
Dycom Industries Customer Loyalty
67%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
67% of Dycom Industries users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Dycom Industries Customer Loyalty Score by Gender
Dycom Industries's Customer Loyalty score was rated 66 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Dycom Industries.
Female
66%
Yes
Male
N/A
Yes
Dycom Industries Customer Loyalty Score by Ethnicity
Dycom Industries's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Dycom Industries.
100
out of 100
African American/Black
46
out of 100
Other
Dycom Industries Customer Loyalty Score by Age
Dycom Industries's Customer Loyalty score was rated 78% by customers ages 61-65 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Dycom Industries.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
61-65 78% | 61-65 | 78% |
Dycom Industries Customer Loyalty Score by Usage
Dycom Industries's Customer Loyalty score was rated 70% by customers who have used Dycom Industries's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Dycom Industries Customer Loyalty Score by Industry
Dycom Industries's Customer Loyalty score was rated 100% by Telecommunications industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Dycom Industries Product Quality
1.5/5
Dycom Industries has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Dycom Industries' overall Product Quality score rated by its users and customers.
Dycom Industries Product Information
Dycom Industries’s product quality score is a 1.5 out of 5 as rated by its users and customers. Reviewers from the Telecommunications industry rated Dycom Industries's product the highest.
- Website
- http://www.dycomind.com
- Company Size
- 10,000+ Employees
Industry
Telecommunications
Quick Insights into Dycom Industries Product Quality
Dycom Industries's Product Quality score was rated highest by customers ages 61-65, and rated lowest by Other customers.
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Ranked Dycom Industries Product Quality the Highest
Ranked Dycom Industries Product Quality the Lowest
Dycom Industries Product Quality Score by Gender
Dycom Industries's Product Quality score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Dycom Industries.
Female
1.5/5
Male
N/A
Dycom Industries Product Quality Score by Ethnicity
Dycom Industries's Product Quality score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Dycom Industries.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
Dycom Industries Product Quality Score by Age
Dycom Industries's Product Quality score was rated 1.5 stars by customers ages 61-65 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Dycom Industries.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
61-65 1.5 | 61-65 | 1.5 |
Dycom Industries Product Quality Score by Usage
Dycom Industries's Product Quality score was rated 1.5 stars by customers who have used Dycom Industries's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Dycom Industries Product Quality Score by Industry
Dycom Industries's Product Quality score was rated 1.5 stars by Telecommunications industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Dycom Industries Pricing
Dycom Industries ROI & Value For Money
1.5/5
Dycom Industries has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Dycom Industries' overall ROI score rated by its users and customers.
Dycom Industries Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Telecommunications industry.
Quick Insights into Dycom Industries ROI
Dycom Industries's ROI score was rated highest by customers ages 61-65, and rated lowest by Other customers.
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Ranked Dycom Industries ROI the Highest
Ranked Dycom Industries ROI the Lowest
Dycom Industries ROI Score by Gender
Dycom Industries's ROI score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Dycom Industries.
Female
1.5/5
Male
N/A
Dycom Industries ROI Score by Ethnicity
Dycom Industries's ROI score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Dycom Industries.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
Dycom Industries ROI Score by Age
Dycom Industries's ROI score was rated 1.5 stars by customers ages 61-65 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Dycom Industries.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
61-65 1.5 | 61-65 | 1.5 |
Dycom Industries ROI Score by Usage
Dycom Industries's ROI score was rated 1.5 stars by customers who have used Dycom Industries's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Dycom Industries ROI Score by Industry
Dycom Industries's ROI score was rated 1.5 stars by Telecommunications industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Dycom Industries Customer Satisfaction (CSAT)
Dycom Industries Customer Satisfaction (CSAT) Score
18 / 100
Dycom Industries has an overall Customer Satisfaction score of 18 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
18%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
82%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Dycom Industries Customer Satisfaction
Dycom Industries's Customer Satisfaction score was rated highest by customers ages 61-65, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Dycom Industries' Customer Satisfaction.
Ranked Dycom Industries Customer Satisfaction the Highest
Ranked Dycom Industries Customer Satisfaction the Lowest
Dycom Industries Customer Satisfaction Score by Gender
Dycom Industries's Customer Satisfaction score was rated 0 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Dycom Industries.
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 100% |
Dycom Industries Customer Satisfaction Score by Ethnicity
CSAT according to African American/Black
Dycom Industries' Customer Satisfaction (CSAT) score was rated 0% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Dycom Industries.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
CSAT according to Other
Dycom Industries' Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Dycom Industries.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
Dycom Industries Customer Satisfaction Score by Age
Dycom Industries's Customer Satisfaction score was rated 0 points by customers ages 61-65 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Dycom Industries.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 61-65 | 0% |
Dycom Industries Customer Satisfaction Score by Industry
Dycom Industries's Customer Satisfaction score was rated 0 points by Telecommunications industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "Dycom Industries Customer Satisfaction Score by Industry",
"text": "Dycom Industries's Customer Satisfaction score was rated 0 points by Telecommunications industry customers.",
"bars": [
{
"label": "Telecommunications",
"groupId": 564,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Dycom Industries's Customer Satisfaction score is rated by Telecommunications customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 0
}
]
}Dycom Industries Customer Service
1.5/5
Dycom Industries has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Dycom Industries' overall Customer Service score rated by its users and customers.
About Dycom Industries's Customer Service
Address
3980 RCA Blvd., Palm Beach, FL 33410
Website
http://www.dycomind.com
Phone Number
561-627-7171
Quick Insights into Dycom Industries Customer Service
Dycom Industries's Customer Service score was rated highest by customers ages 61-65, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Dycom Industries' Customer Service score.
Ranked Dycom Industries Customer Service the Highest
Ranked Dycom Industries Customer Service the Lowest
Dycom Industries Customer Service Score by Gender
Dycom Industries's Customer Service score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Dycom Industries.
Female
1.5/5
Male
N/A
Dycom Industries Customer Service Score by Ethnicity
Dycom Industries's Customer Service score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Dycom Industries.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
Dycom Industries Customer Service Score by Age
Dycom Industries's Customer Service score was rated 1.5 stars by customers ages 61-65 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Dycom Industries.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
61-65 1.5 | 61-65 | 1.5 |
Dycom Industries Customer Service Score by Usage
Dycom Industries's Customer Service score was rated 1.5 stars by customers who have used Dycom Industries's products/services for Over 10 Years.
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Dycom Industries Customer Service Score by Industry
Dycom Industries's Customer Service score was rated 1.5 stars by Telecommunications industry customers.
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Dycom Industries as an Employer
3.0/5
Dycom Industries has a 3.0/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
Dycom Industries scored a -84 for Net Promoter Score and a 10 for Employee Net Promoter Score. NPS gauges how likely a customer of Dycom Industries would recommend the brand to a friend. ENPS measures how likely Dycom Industries employees would recommend working at Dycom Industries to a friend.
Net Promoter Score
-84
NPS Score
| 8% | Promoters |
|---|---|
| 0% | Passive |
| 92% | Detractors |
Employee Net Promoter Score
10
eNPS Score
| 50% | Promoters |
|---|---|
| 10% | Passive |
| 40% | Detractors |
